Affected products:
Dell EMC 14th Generation PowerEdge servers with PCIe adapters (such as NVIDIA GPU) and Windows server 2012R2, 2016 and 2019 operations systems with X2APIC enabled in system BIOS.
Summary:
Dell EMC 14th Generation PowerEdge servers with PCIe add-in cards (such as NVIDIA GPU) may encounter a BSOD when installing standalone chipset driver or when performing Lifecycle Controller based OS deployment with X2APIC enabled in system BIOS.
Details:
Dell EMC 14th Generation PowerEdge servers with PCIe add-in cards (such as NVIDIA GPU) may encounter a BSOD when installing standalone chipset driver or when performing Lifecycle Controller based OS deployment with X2APIC enabled in system BIOS. The following BSOD types are encountered:
- Windows Server 2012 R2 - IRQL
- Windows Server 2016 - WHEA
- Windows Server 2019 - IRQL
Both Intel and AMD processor types are impacted
Resolution:
To recover and successfully update the Chipset Driver perform one of the following options:
- Option 1: Temporarily disable X2APIC, install the chipset driver and then re-enable X2APIC
- Disable X2APIC in System BIOS as shown below.
- Update the PCIe card drivers to the latest Dell/Vendor versions.
- Update the Chipset drivers from the Dell support site.
- Enable X2APIC.