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Article Number: 000123809

System hangs up or cannot wake up from sleep mode on Inspiron 5400 2-in-1, Inspiron 7500 2-in-1 Silver, Inspiron 5401, Inspiron 5501, Inspiron 5408, Inspiron 5508, Vostro 5401, Vostro 5501

Summary: if you can not wake up computer by power button from sleep mode. update your bios and check it again.

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Article Content

Symptoms

Symptom

If you find your dell system hangs up or can not wake up from sleep mode, do not worry, it's not a hardware issue. Try to update your system Bios version.

Affected systems

  • Inspiron 5400 2-in-1
  • Inspiron 7500 2-in-1 Silver
  • Inspiron 5401
  • Inspiron 5501
  • Inspiron 5408
  • Inspiron 5508
  • Vostor 5401
  • Vostor 5501

Resolution

Solution

For Inspiron 5400 2-in-1, Inspiron 7500 2-in-1 Silver, please update your Bios version to 1.3.1:

  1. Browse to the Dell Drivers & downloads page: https://www.dell.com/support/home
  2. Enter your system Service Tag, Serial Number, Model or keyword
  3. Select the Operating System
  4. Under Category, select BIOS
  5. Locate the latest System BIOS(Version 1.3.1 or newer)
  6. Click Download and save the file to your computer
  7. Open File Explorer and browse to the location where the downloaded file is saved
  8. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
  9. Your system will restart during the update
SLN322433_en_US__1icon Note: Do not power off the computer during the BIOS upgrading process.

The system restarts automatically and updates the BIOS at the system startup screen. After the BIOS update is complete, system restarts again.

For Inspiron 5401, Inspiron 5501, Inspiron 5408, Inspiron 5508, Vostro 5401, Vostro 5501, please update your Bios version to 1.4.3:

  1. Browse to the Dell Drivers & downloads page: https://www.dell.com/support/home
  2. Enter your system Service Tag, Serial Number, Model or keyword
  3. Select the Operating System
  4. Under Category, select BIOS
  5. Locate the latest System BIOS(Version 1.4.3 or newer)
  6. Click Download and save the file to your computer
  7. Open File Explorer and browse to the location where the downloaded file is saved
  8. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
  9. Your system will restart during the update

It may require you restart your computer. If you found this article did not solve your issue. Please contact Dell Technical Support for further help.

 

Article Properties

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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