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R730 iDRAC 8 Java Error: Network Connection has been dropped
I am getting the following Java error message when I try to launch the virtual console from either Chrome, Firefox or IE:
"The viewer has terminated. Reason: The network connection has been dropped."
This issue only seems to happen with this one server and my laptop. I am able to use my laptop to view the remote consoles for other servers, so I don't think it is a java issue. Likewise, I can use a different computer to launch the virtual console and it works as expected. So that should eliminate any kind of iDRAC issues with that server as well.
The only thing I can come up with is that the Windows 10 firewall on my laptop is some how blocking access to the virtual console on this particular server .
Does anyone have any suggestions on how to troubleshoot this issue?
Thank you!
DELL-Josh Cr
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July 25th, 2018 15:00
Hi,
Trying clearing your java cache. Try adding the idrac ip to the compatibility view in IE.
mnesheim
4 Posts
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July 26th, 2018 07:00
Hi Josh,
I am now able to open the console with IE but I still get the same error when using Chrome or Firefox. Any ideas on how to resolve this issue for Chrome and Firefox?
Thank you.
DELL-Josh Cr
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July 26th, 2018 09:00
They don't have a compatibility mode, you may need to use older versions. The release notes have the supported browser versions https://downloads.dell.com/FOLDER05025687M/1/iDRAC_2_60_60_60_Release_Notes_A00.txt
mnesheim
4 Posts
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July 26th, 2018 12:00
But I can use the same version of Chrome to launch the same version of iDrac on another server just fine. So I don't think it is my version of Chrome either.
I can log into the iDrac web interface. The only problem I am having is when I try to launch the remote virtual console I get that java error.
Reddydinu
1 Message
4
April 2nd, 2019 12:00
ts.toronto
1 Message
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April 24th, 2019 09:00
abonanno
4 Posts
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May 4th, 2019 06:00
It is ridiculous that we are forced to use bugged and older releases of Java in order to use enterprise grade access systems.
abonanno
4 Posts
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May 4th, 2019 07:00
Hi all, sorry, I didn't mean to be polemical. Anyway I suggest if for you is possible, to upgrade iDrac firmware and use html5. Hope it helps.
Cheers
AB
noonedeadpunk
1 Message
0
September 14th, 2019 05:00
jre-8u161 worked like a charm for me! Thanks!
nyamka
2 Posts
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September 17th, 2019 19:00
kobi g
1 Message
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March 16th, 2020 23:00
Great !!!! kawabunga
i fight with it a lot , and using your suggestion worked.
i had to uninstall the other updates (the install of this package asked to uninstall and did it alone)
Important: you may need to add an exception for java security
the ip of the address ou are trying to connect to , if this is an IP.
sethno3
2 Posts
2
September 17th, 2020 04:00
I have tried all of the recommendations in this feed and none has worked for me. To resolve this issue:
1. Create a rule in your firewall to allow port 5900 access to the IP Address of your iDRAC.
2. In the web browser you are using to view your iDRAC, disable pop-up blockers.
3. Log into your iDRAC.
4. In the Virtual Console Preview area, click Settings.
5. Change the plugin type from Native to HTML5. Click Apply to save changes. Note: instead of viewing the console using Java, it will use your web browser.
6. Go back to the main page then click Launch in the Virtual Console Preview area. Watch the magic!
Note: this has worked for me from all versions of Windows.
Fenghe Xu
1 Message
0
October 21st, 2022 10:00
You saved my life! JRE is rubbish! HTML5 works nicely.