Dell Unity - Minimum Unity OE code release eligible for Root Cause Analysis (User Correctable)

To provide the best possible support, Dell is focusing its Total Customer Experience (TCE) efforts on recent product software releases.

Root Cause Analysis (RCA) requests are honored for systems running any GA code version that is less than 18 months old.

The chart below details the minimum Unity OE code release acceptable for RCA requests as of February 8, 2024.

Definitions:

• Latest Code: This is the latest General Availability (GA) code offered for download.
• Latest Code Released Date: This is the date that the latest code was Released to Web (RTW) for download.
• Target Code: This is Dell's recommended code for all new installs and upgrades. It has met all requirements for stability and runtime. It is also the code on arrays when they ship from the factory.
• Target Code Declared Date: This is the date that Dell declared that all stability and runtime requirements were met and the code was approved to become the new Target Code.
• Minimum RCA Code: This is the lowest code level for which Dell provides Root Cause Analysis (RCA).
• Minimum Code Expires: This is the date at which the Minimum RCA Code reaches 18 months post-GA date.

For further information, reference: Reference Code Document