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Article Number: 000200001

Dell Unity: Upgrade File Uploaded is incorrect format (Error Code: 0x6000cc4) (User Correctable)

Summary: When the user uploads a file with the incorrect format or having an invalid checksum, the Unity returns error code: 0x6000cc4. The KB addresses ways to identify the SHA256 checksum of a downloaded or uploaded image to a Windows Server or Linux Server. ...

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Article Content

Symptoms

When uploading the image file to Unisphere user interface, the following error is returned.

"File uploaded is incorrect format. Please obtain a new copy of the upgrade image and try again. (Error Code: 0x6000cc4)

Error Code 0x6000cc4
 

Cause

If the SHA256 checksum does not match the proper checksum value for that specific image, the Unity returns this error.

Other possible causes are also listed under Knowledge Articles: 000034066 and 000060730

Resolution

CheckSum Values

The proper checksum value is listed on the dell.com support website under the needed image "Checksum Values."

CheckSum Values

From a Windows host. Open CMD into the location where the file is downloaded. (ensure that the file did not change its name upon download; adding (1) or (2),… to its name.)

In the CMD window type: 
certutil -hashfile Unity-XXXXXX SHA256

Example:
  
C:\Users\zayedm\Downloads>certutil -hashfile Unity-Drive-Firmware-V19RC-2021-11-30.tgz.bin.gpg SHA256
SHA256 hash of Unity-Drive-Firmware-V19RC-2021-11-30.tgz.bin.gpg:
0fad835123c2508d7f581bead6eaf47f27ebb75ca119ee97b1db5b7e0944e5dd
CertUtil: -hashfile command completed successfully.


Checksum Values

To verify the same from a linux host (or on the Unity array itself, if the file has been manually uploaded):

Command:

sha256sum filename

Example: 
service@XXXX:/mnt/c/Users/xxxx/Downloads$ sha256sum Unity-Drive-Firmware-V19RC-2021-11-30.tgz.bin.gpg
0fad835123c2508d7f581bead6eaf47f27ebb75ca119ee97b1db5b7e0944e5dd  Unity-Drive-Firmware-V19RC-2021-11-30.tgz.bin.gpg

Match the returned output with the checksum on the Dell support website. If it matches and you are still getting the mentioned error, please contact Dell EMC support. If it does not match, then the checksum is not accurate. Try redownloading the file and match the checksum again.
 
 

Article Properties

Affected Product

Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family

Last Published Date

19 May 2023

Version

5

Article Type

Solution

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