Troubleshoot connections
From the
page, you can perform various device connectivity tests, test appliance connectivity to external Dell based resources, restart the appliance, test accessibility to network shares, generate console log bundle, and enable/disable field service debug (FSD).
Test protocol availability for any undiscovered device
Steps
-
On the
page click on
Device.
-
Select
Test Protocol Connection.
-
In the
IP Address/HostName box, enter the IP address or the hostname of the device.
-
From the
list, select one of the following: SNMP, WSMAN, REDFISH, IPMI, SSH, VMWARE, REST_STORAGE
NOTE SNMP testing can take longer to complete than other protocols due to the number of internal tests required.
-
Click
Test.
Results
The result is displayed as 'Success' or 'Failed' message with the details of the attempt.
Test protocol availability for a discovered device
Steps
-
On the
page click on
Device.
-
Select
Test Protocol Connection.
-
In the
IP Address/HostName box, enter the IP address or the hostname of the device.
-
Click
Test.
Results
The result is displayed as 'Success' or 'Failed' message with the details of the attempt.
Ping any device
Steps
-
On the
page click on
Device.
-
Select
Ping Device.
-
Under
Additional Settings select values for
Retries (1-31) and
Timeout in seconds (1-100). The default values for Retries is 3 and for Timeout is 60 seconds.
-
Click
Test.
Test appliance connectivity
Steps
-
On the
page click on
Appliance.
-
From the
Sites list:
- Select
Select All Sites to check connectivity with both Dell Online and Dell Warranty sites.
- Select
Dell Online to check connectivity with Dell Online.
- Select
Dell Warranty Information to check connectivity with the Dell Warranty site.
-
Choose the number of
Retries (1-31). The default value is three.
-
Choose the
Timeout seconds (1-100). The default is set at 60 seconds.
-
Click
Test.
Restart the appliance
This option enables Administrators to restart the appliance from within the user interface without the need to use the Text User Interface (TUI).
Steps
-
On the
page, click on
Appliance.
-
Select
Restart.
-
Click
Restart.
This action logs out the user and restarts the appliance.
Test connection with network share
Steps
-
On the
page click on
Network Share.
-
Select
Share Type as
CIFS or
NFS.
-
Enter the
Share Path linked to the Network drive to be tested.
-
Enter the
Share IP Address. If you are using CIFS, enter the
Workgroup,
Username, and
Password.
-
Click onTest Connection.
Generate and download Console log archive
Steps
On the
page click on
Logs.
-
To generate the console log archive file, click
Generate Log.
-
To download the generated console log archive file, click
Download Log.
Field Service Debug
Field Service Debug is only used to internally debug issue within the OME appliance, and can only be enabled with assistance from a certified Dell support representative.
Steps
On the
page click on
Field Service Debug.
- Click on
Download .dat File to download the .dat file.
- Click on
Upload Signed .dat File, SSH Public Key to upload the signed DAT.ini file or SSH Public Key.
- Click on
Invoke Debug Capability to disable the debug capability on the console.
- Click on
Disable FSD to invoke the debug capability on the console.
NOTE
- When you invoke the debug capability, a Warning banner indicating the debug log collection is activated is displayed. This warning banner is removed only when you disable FSD.
- Before you invoke the debug capability, ensure that the DAT.ini file is signed, returned by a certified Dell support representative, and uploaded to OpenManage Enterprise.
- Once you disable FSD, ensure that you stop any SSH daemon or SSH sessions that are currently using the debug capability.
