The System Service Tag is Not Listed in Builtin FRU Device (ID 0)

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This article provides information on the System Service Tag is not listed in builtin FRU device (ID 0).

 

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Question

There is no service tag available in built-in FRU device (ID 0) as illustrated below:

ipmitool -U root -P calvin -H "ipaddress" fru list
 
FRU Device Description : Built-in FRU Device (ID 0)
Board Mfg Date               : Fri Feb 24 01:00:00 2012
Board Mfg                          : DELL
Board Product                  : PowerEdge R820
Board Serial                      : CN7475122R0359
Board Part Number        : 0XH6G8A01
Product Manufacturer  : DELL
Product Name                  : omsa70.live
Product Version              : 01
Product Serial                  : CG7DD3X          (This line isn’t available)

Normally, BIOS will send product information including "Service tag" to iDRAC during POST.

The iDRAC will check if there is mismatch between product info already programmed and incoming from BIOS.

If they are same, it won’t be updated.

If they are different, iDRAC will update it.

 

Answer

Here are the steps to recover the problem:

1. Boot into BIOS SETUP to make sure "Service Tag" is programmed correctly.
   Or use command <IPMITOOL delloem sysinfo> to check "Service Tag" is programmed correctly.
2. Update both BIOS and iDRAC FW to latest one.
3. Cold reset iDRAC firstly. <IPMITOOL mc reset cold>.
4. Once iDRAC reset completed, Power cycle the  server.
5. Then run command <ipmitool -U root -P calvin -H "ipaddress" fru list> to check the FRU data again.