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Article Number: 000124666

MyService360 Knowledge Center

Summary: Find answers and resources to get started or do more from your MyService360 dashboard with enterprise services data analytics and visualizations.

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Article Content

Symptoms

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Do more from MyService360 to stay on top of priorities for a single system - from services health to product health! Learn more about the integration of the CloudIQ Health Score for eligible Dell systems in the Install Base tab by reading CloudIQ Health Score in MyService360.

Find answers and resources to get started or do more from your MyService360 dashboard with enterprise services data analytics and visualizations. MyService360 is your one-stop-shop for personalized, data-driven insights that take the guesswork out of managing your enterprise service experience. IT teams can proactively assess and manage services health for Dell Technologies data protection, storage and converged systems from the MyService360 online dashboard. Already using MyService360? Log in now.

Getting started with MyService360

Get started now at no charge. Set up and manage an account-level view of your global enterprise install base. Join your company’s account and personalize your view to the sites and assets you manage. Unlock a richer online experience in MyService360 by connecting your Dell products with our secure automated support technologies.

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Secure gateway technology

The secure connect gateway 5.0 technology is the next generation consolidated connectivity solution for Dell hardware and software. SupportAssist Enterprise and Secure Remote Services capabilities are integrated into secure connect gateway technology. Read our Simplify Connectivity Adoption for Enterprise Systems and access security white paper.

What We Offer Ideal for What You Get

Secure Connect Gateway 5.0

Virtual Edition

Data storage, servers, networking, CI/HCI, and data protection solutions

NOTE: New users of gateway editions must open a business account on Dell.com/Support.

Virtual appliance: VMware

Virtual appliance: Microsoft Hyper-V

Secure Connect Gateway 5.0

Application Edition

PowerEdge, IDRAC, PowerSwitch, WebScale, PeerStorage, EquaLogic, Compellent, Fluid File System, and PowerVault solutions

Windows Enterprise management on servers,
Linux management on servers

OpenManage Enterprise

Services plug-in

PowerEdge servers

The technology that is implemented as a plug-in for OpenManage Enterprise environment

Upgrade your gateway

Customers running legacy connectivity on their Dell systems can adopt the latest technology with minimal disruption. Our newest technology - secure connect gateway – uses the existing connectivity setup in a customer’s environment. There is requirement to remove legacy software to get started.

What We Offer Ideal for What You Get

In-place upgrade to secure connect gateway software for Secure Remote Services 3.x - Virtual appliance version

Data storage, networking, CI/HCI, and data protection systems running Secure Remote Services v3.52.

Tip: Global gateway customers in clustered environments should upgrade one gateway at a time to minimize downtime.

Save time and effort:

  • Customer upgradable code
  • Autonotification and upgrade link in gateway management UI dashboard
  • No deinstallation of legacy software
  • Uses existing approved connectivity set up in customer’s environment
  • Next-gen software updates for Secure Remote Services and SupportAssist Enterprise code are now under a common nomenclature - secure connect gateway.

In-place upgrade to secure connect gateway software for SupportAssist Enterprise 4.x - Virtual appliance version

Data storage, networking, CI/HCI, and data protection systems running SupportAssist Enterprise v4.0.6

Tip: Global gateway customers in clustered environments should upgrade one gateway at a time to minimize downtime.

Same as above

In-place upgrade to secure connect gateway software for SupportAssist Enterprise 2.x - Application version

PowerEdge, IDRAC, PowerSwitch, WebScale, PeerStorage, EquaLogic, Compellent, Fluid File System, and PowerVault systems running SupportAssist Enterprise v2.0.7

 Same as above

Cause

Dell Technologies

Resolution

Copyright 2020

Article Properties

Last Published Date

28 Jul 2023

Version

25

Article Type

Solution

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