Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

Run connectivity test

By default, SupportAssist automatically tests connectivity to the dependent resources every day at 11 p.m. If there is an issue with connectivity to a dependent resource, an email is sent to your primary and secondary contacts. You can also test the SupportAssist connectivity to the dependent servers at any time.

To run the connectivity tests:

1. On the Site Health page, click Connectivity Tests link in the Connectivity section. The Connectivity Tests page is displayed.
2. To check if the SupportAssist can connect to the Dell EMC Enterprise Servers, in the Network Connectivity Test section, click Test Connectivity. To check the status of the connectivity test, click the arrow next to Enterprise Server. The connectivity status is displayed in a table as follows:
   • Hostname—Lists the SupportAssist enterprise servers hosted by Dell EMC.
   • Ping Time (ms)—Displays the ping time of the SupportAssist enterprise servers in milliseconds.
   • Ping Status—Displays the ping status of the SupportAssist enterprise servers. A green tick mark indicates that SupportAssist can reach the enterprise servers.
   • Port 443—The port 443 must be open on the firewall to establish a secure HTTPS connection to the Dell EMC backend. Displays a green tick mark if port 443 is open.
   • Port 8443—The port 8443 must be open on the firewall to enable Dell EMC technical support to access the devices remotely over SSH. Displays a green tick mark if port 8443 is open.
   • Proxy Status—Displays the details of the proxy server if SupportAssist connects to the Internet through a proxy server. If SupportAssist is connected to the Internet through a proxy server, the status is displayed as Proxy enabled. Else, the status is displayed as Proxy not enabled.
   • Last Verified—Displays the date and time the connectivity status was last verified.
3. To ensure that SupportAssist can automatically create a support case for an alert, in the Case Creation Ability Test section, click Test Connectivity.
   The possible statuses are:

   • Validated—The support case creation task is successfully validated.
   • Not Validated—The support case creation task is not validated.
   • Unknown—Unable to retrieve the status of SupportAssist case creation capability because the case creation service is down.