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Article Number: 000134420

Troubleshooting for OpenManage Server Administrator if not opening, updating, or showing correct information.

Summary: This article introduces how to restart OpenManage Server Administrator services when you have a display issue on it.

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Article Content

Symptoms

Article Summary

This document provides information on how to troubleshoot Dell OpenManage Server Administrator (OMSA) if the correct information is not being displayed or updated as expected. This can occur if the OMSA services has stopped.

 

SLN317658_en_US__1icon If the steps in this article do not solve 100% of your issues, refer to this article as one of the troubleshooting steps.
If fault persists, uninstall OMSA and reinstall the latest version of OMSA.

 

Table of Contents
1.　Issue
2.　Steps for Windows
3.　Steps for Linux
4.　Steps for VMware

  

Issue

In the OMSA installed environment, OMSA operation may be unstable. For example, some information such as storage information may not be displayed on the OMSA, or OMSA may not open.
Also, after replacing a disk, the yellow exclamation icon may be displayed on the backplane or predictive failure may not be cleared.

In this case, restarting OMSA services may be valid for troubleshooting. Also, if the OMSA does not open, changing URL to the hostname (https://127.0.0.1:1311) may be valid for troubleshooting.
This article provides how to restart services.

If the issue is not solved after restarting OMSA services, please contact Dell Technical Support.

  

Steps for Windows

 

  1. Press Windows+R key to open the Run window and enter "services.msc".

  2. On the Services screen, check the following OMSA services are on the list.

    • DSM SA Connection Service
    • DSM SA Data Manager
    • DSM SA Event Manager
    • DSM SA Shared Services

  3. Right-click each service name and select Restart from the displayed menu.
    There is no specific order to restart.

 

Steps for Linux

  1. Open the terminal and move to the /opt/dell/srvadmin/sbin.

  2. Run the command ./srvadmin-services.sh restart to restart OMSA services.

 

  Additional Information

OMSA service status can be checked by running ./srvadmin-services.sh status command.

 

Steps for VMware

 

SLN317658_en_US__1icon To manage Server Administrator Services, you must be logged in as root. This section is applicable to ESX only. For ESXi, you can use Restart Management Agent on the host to restart Dell OpenManage Services.

To restart Server Administrator on systems, run the command srvadmin-services.sh restart from the command line.

Additional Information
To start Server Administrator on systems, run the command srvadmin-services.sh start from the command line.
To stop Server Administrator, run the command srvadmin-services.sh stop from the command line.

 

Cause

-

Resolution

-

Article Properties

Affected Product

PowerEdge

Last Published Date

23 Sep 2021

Version

6

Article Type

Solution

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