RAC0503 and RAC0501 with T620 and H310

Hello psumickey

When you boot into the controller BIOS(CTL R) are the drives listed? Did you disable the embedded S110 controller and enable the integrated RAID controller in the system BIOS when you made the switch?

Thanks

I do see the disks in the H310 BIOS when I select CTL R

Also, in the BIOS I set the following: SATA Settings>Embedded SATA>AHCI Mode

I did not see a setting to disable the embedded S110 controller and enable integrated RAID in the BIOS.  I checked the integrated devices menu and did not see anything.

thanks

Hi Psumickey,

     What is the iDRAC Firmware installed on the server? Can you try the same after flashing latest iDRAC Firmware? You can download latest iDRAC Firmware from below link

www.dell.com/.../poweredge-t620

I installed the new iDrac firmware - 1.37.35  and rebooted then checked the BIOS and saw the same - no way to disable the S110 still.  The iDrac still shows errors RAC0503 and RAC0501.

no way to disable the S110 stil

When you changed the SATA mode from RAID to AHCI you disabled the S110, so it is disabled.

Select the option to Collect System Inventory On Reboot(CSIOR). This will get the LCC to rescan and detect your new controller. If that does not work then update the Lifecycle Controller.

http://downloads-us.dell.com/Pages/Drivers/poweredge-t620.html#Lifecycle Controller

Thanks

The firmware update on the iDRAC should have performed a reset, but let's try manually performing one. We encountered the same issue with another client a couple of weeks ago and a reset of the DRAC and draining flea power resolved:

https://twitter.com/DellCaresPRO/statuses/312558124722708480

A racadm racreset just performs a soft restart of the DRAC. Removing power from the server will cause the DRAC to perform a hard reset, so the racadm racreset or reset DRAC via lifecycle interface can be skipped. Disconnecting power for about 30 seconds to a minute should perform both steps. Let me know if that fixes it.

Thanks

When I went into LCC (F10) after reboot I found that CSIOR was already selected. I also check the LCC firmware version which is 1.1.1.18  and appears to be current version.

One thing I found was that I could not upgrade to latest H310 firmware(from 20.10.2-0002), when I choose the path to exe file (repository\SAS-RAID_Firmware_NF10K_WN32_20.11.0-0002_A05.EXE) I received the following error:

SUP0527 - package not supported for this system

Not sure if that's related but I still cant see the array in the idrac or anything else under storage.

thanks

Daniel - tried powering off and unplug, had it off and unplugged for 30 min - still same results.

Is there some issue with the controller?

I'm not sure if the issue is with the controller or the DRAC. I would lean more toward the DRAC. Try resetting the DRAC to defaults. If that does not resolve the issue then I would look at replacing the system board since the DRAC is integrated.

Thanks

Hi,

          I also faced the  same issue, i dont know how it resolved , i completely shutdown the server and

           restarted it after 10 mins, and it came up with showing the storage update perfectly 

Thanks & Regards

Sudhir Kumar T

I've just had a OEM server delivered reporting exactly the same issue. Has anyone found a solution yet? My server is a R720 equivalent.

Thanks, Paul

I just had the same error with an current generation R720 running DRAC firmware 1.56.55 (Build 05). I found this thread as part of my search on what to do.

Since the server was running happily and I could see all drives etc in OpenManage Essentials I thought something was up elsewhere.

All I did was power down the server AND unplug the power. Letting the machine lose all power for about 3 minutes (Like Paul did above). Reboot and now the DRAC shows all the correct Storage details.

Would not be a great thing for a server I can't physically get to easily.

After a good reboot an choosing Control-R at boot to enter the Raid controller, then exiting (Another Reboot) I was able to get the iDRAC to see the storage. Seems to be a problem after updating the Lifecycle controller,BIOS, or Controller. Wasn't a problem until after I updated.

I'm running an R620.

Oh, and I would be hesitant to reset the iDRAC unless you have local access or remote hands. If you don't you will have a problem getting the iDRAC an IP address again so you can access remotely.

Running T320 with PERC H310 and Enterprise iDRAC w/ 8Gb vFlash

1)   Shutdown for 15 min

2)   Entered lifecycle controller and viewed raid configuration (made no changes)

3)   Ctrl+R to view PERC H310 (made no changes)

Seemed to fix it