Article Number: 000217882
How to Attach Files to Your Service Request Through the Dell Support Portal
Summary: In some situations Dell Technical Support may request evidence to perform a more assertive diagnosis. This article illustrates how to attach files to your service request through the Dell Support portal. ...
Article Content
Instructions
- Go to Dell Support Service Request Search
- Enter a service request number and click the 'Search' button.
Figure 1: Search Service Request number
- Enter the email that was used to create the service request and click the 'Submit' button.
Figure 2: Validate email address
- Under ACTIVITY CENTER note the Attachments area, select the 'Add more attachments' button.
Figure 3: Service Request Summary page
- Click 'Select Files'.
Figure 4: Select Files
- Select the files that you want to attach and click the 'Open/Open' button.
- Confirm that all files are in the list, if not, click the 'Add another file' button and select the missing file, when complete click the 'Upload All' button.
Figure 5: Upload attachments
- Wait until all files have completed loading.
NOTE: The following file types are not supported:
Figure 6: Unsupported file types
Article Properties
Affected Product
SupportAssist, SupportAssist Enterprise, Legacy Tools
Last Published Date
29 Sep 2023
Version
2
Article Type
How To