User is unable to authenticate to log in to the Data Domain (DD).
An Account is locked due to failed login attempts.
A user or system account details have been lost or forgotten.
Applies to:
- All Data Domain systems
- All DDOS software versions
New install and default password does not work:
- The default password, at the time of install, is the system serial number
- The password IS case sensitive.
- Check that the correct keyboard mapping and password are used
An incorrect password is entered for a valid user account:
- The DD unit tolerates a maximum 3x failed login attempts for any valid user account
- After 3x failed login attempts, the user account will be locked for 5 minutes
- Every additional attempt adds and extends the lock with another 5 minutes
- Wait-out the timeout, confirm correct keyboard mapping and password
The sysadmin or Security Officer Account Password is lost or forgotten:
- Contact your Support Provider and raise a Service Request.
- Downtime, physical and remote access are required.
A user account password is lost or forgotten:
- Any other user accounts should be reset using the 'sysadmin' account by using the following commands from DD-CLI:
NOTE: If the login issues are intermittent, please check if there are scripts running that are attempting to login to the Data Domain system as well.