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Article Number: 000128753

Driver Installation Guide for Dell Thunderbolt Docking Station WD19TB or WD19TBS

Summary: Learn how to download and install drivers for Dell Thunderbolt Docking Station WD19TB or WD19TBS. Find information about installing and updating drivers for Dell Thunderbolt Docking Station WD19TB or WD19TBS on your PC. ...

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Article Content

Instructions

Find information about how to download and install device drivers for Dell Thunderbolt Docking Station WD19TB or WD19TBS on a PC. Installing or updating the drivers to the latest version ensures optimal performance of the docking station.

Dell Thunderbolt Docking Station WD19TB or WD19TBS links all your electronic devices to your laptop PC using a single Thunderbolt 3 (USB-C) cable. When you connect a supported laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen monitors without having to plug each one into the laptop.

Note: Dell Thunderbolt Docking Station WD19TB or WD19TBS supports Thunderbolt 3 protocol. To learn how to identify if the USB-C port on your PC supports Thunderbolt 3, refer to the Dell knowledge-base article How to Use and Troubleshoot Dell Thunderbolt Docking Station WD19TB or WD19TBS.
 
Note: You must update your PC’s BIOS and the Dell Docking Station drivers to the latest versions available at Dell Drivers & downloads website before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your PC or not functioning optimally

Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver, and critical updates specific to your PC and docking station:

  • Dell | Update - for Dell XPS PCs only
  • Dell Command | Update - for Dell Latitude, Dell Precision, or XPS PCs
Note: Dell WD19TB/WD19TBS docking station connection to your PC is required in order for Dell Update to start software updates on the host PC.

Download and install drivers for Dell WD19TB or WD19TBS docking station

  1. Browse to Dell Drivers & downloads page.
  2. Identify your Dell product:
    • Under This PC, click Download & Install SupportAssist or select your Dell product from the list.
      Note: SupportAssist automatically identifies your Dell computer. If SupportAssist is not installed, follow the prompts to download and install SupportAssist.
    • Or, enter the Service Tag, Serial Number, or Model and click Search.
    • Or, click Browse all products and select the Dell product from the catalog.
  3. Select the Operating System.
  4. Download and install the latest Basic Input/Output System (BIOS) for the computer. This is available in the "BIOS" section.
    Note: To learn more about updating the BIOS on a Dell computer, see the Dell knowledgebase article Dell BIOS Updates.
  5. Download and install the latest Intel Thunderbolt Controller Driver for the computer. This is available in the "Chipset" section.
  6. Download and install the latest Intel Thunderbolt 3 Firmware Update for the computer. This is available in the "Chipset" section.
  7. Download and install the latest Intel or Nvidia or AMD graphics driver for the computer. This is available in the "Video" section.
  8. Download and install the latest ASMedia USB eXtensible Host Controller Driver for the docking station. This is available in the "Docks/Stands" section.
  9. Download and install the latest Realtek USB Audio Driver for the docking station (WD19TB only). This is available in the "Docks/Stands" section.
  10. Download and install the latest Realtek USB GBE Ethernet Controller Driver for the docking station. This is available in the "Docks/Stands" section.
  11. Restart the computer.
  12. After the driver update process completes, connect the AC adapter to the Dell WD19TB or WD19TBS dock first and then attach the Thunderbolt 3 (USB-C) cable to the computer before using the docking station.
Note: To learn more about installing device drivers, see the Dell knowledgebase article How to Download and Install Dell Drivers.

Additional Information

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Article Properties

Affected Product

Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS

Last Published Date

20 Nov 2023

Version

7

Article Type

How To

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