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July 11th, 2018 12:00

Policy: AW2518H and AW2518HF and video cards


AW2518H Nvidia G-Sync 60Hz/100Hz/120Hz/144Hz/200Hz/240Hz =
* FX LED lighting
* Nvidia G-Sync Generation 2 scaler IC board
* The AW2518H was only designed to function correctly with Nvidia video cards and Nvidia G-Sync to attain 240Hz. This is prominently stated on the Dell AW2518H sales page and in the User's Guide
* If you currently have an AMD video card, your options are to use the AW2518H at 60Hz, or remove the AMD video card and install a Nvidia video card. Or, return the AW2518H and purchase the AW2518HF 
* Alienware Gaming Monitor Control Center was designed for the Nvidia G-Sync AW2518H, AW3418DW, AW3418HW monitors

AW2518HF AMD FreeSync 60Hz/120Hz/144Hz/240Hz =
* Alienware Gaming Monitor Control Center was not designed for the AW2518HF AMD FreeSync monitor
* RealTek standard monitor scaler IC board
* The AW2518HF was only designed to function correctly with AMD video cards and AMD FreeSync to attain 240Hz. This is prominently stated on the Dell AW2518HF sales page and in the User's Guide

* Dell AMD FreeSync setup requirements =
- A certified AMD FreeSync monitor
Connect the AMD FreeSync monitor using either the video card HDMI 2.0 out port or DP 1.2 out port;
AMD Radeon RX 460/470/480/560/570/580/590/Vega
AMD Radeon R9 285/290/290X/295X2/360/FuryX
- A compatible AMD FreeSync Catalyst graphics driver

* If you currently have a Nvidia video card, your options are to use the AW2518HF at 60Hz, or remove the Nvidia video card and install an AMD video card. Or, return the AW2518HF and purchase the AW2518H

* Concerning the recent articles discussing Nvidia testing AMD FreeSync monitors

Nvidia did not state that their latest driver would work with all AMD FreeSync monitors. In fact, Nvidia only listed 12 AMD FreeSync monitors that they tested/validated. Dell AMD FreeSync monitors are not on that list.
"Nvidia CEO Jensen Huang said on stage that the company has tested over 400 monitors, but only found 12 to be worthy of the G-Sync Compatible tag."

Dell AMD FreeSync Monitors that also support Nvidia G-Sync


Dell customer care/service. If already out of warranty, click hereFind your Service Tag
DELL-Chris M
#IWork4Dell

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