Dell Precision 690 Motherboard Question

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mtruly

Honorable
Jul 12, 2013
1
0
10,510
I have an older Dell Precision 690 that works great except it keeps losing the date & time.

I have searched the net and found solutions regarding changing the battery on the MB. I have successfully done this several times but the problem persists.

About every 3rd or 4th boot, the date & time will be lost and I have to enter setup and re-enter the date time then it works fine for several boots then it will happen again.

I'm wondering if this is a sign the motherboard is going out or something?

I'm considering buying a refurb MB just to have on hand in case the current MB dies.

Any idea what could be causing this when the battery is good?

Thanks!
 
Solution
rezoloot
Hi,
sounds like a virus or malware but there are a few things to do

firstly find your error code by doing this
1.Restart your computer.

2.When the Dell logo screen appears, press F12 several times to open the One-Time Boot menu.
NoteNote: If the One-Time Boot menu does not open, wait for the Windows login screen to appear. Then restart your computer and try again.


3.Use the Down Arrow key to select Diagnostics (or PSA+ or Enter ePSA), then press Enter to begin the assessment.

4.Write down any error codes listed on your screen.

5.Use the Dell Interactive Support Agent to get information on the error codes listed in the PSA.

load your errors here

https://www5.nohold.net/Dell/Loginr.aspx?pid=3&ruleid=2591&login=1

second if its not...
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rezoloot

rezoloot

Honorable
Aug 26, 2013
28
0
10,540
Hi,
sounds like a virus or malware but there are a few things to do

firstly find your error code by doing this
1.Restart your computer.

2.When the Dell logo screen appears, press F12 several times to open the One-Time Boot menu.
NoteNote: If the One-Time Boot menu does not open, wait for the Windows login screen to appear. Then restart your computer and try again.


3.Use the Down Arrow key to select Diagnostics (or PSA+ or Enter ePSA), then press Enter to begin the assessment.

4.Write down any error codes listed on your screen.

5.Use the Dell Interactive Support Agent to get information on the error codes listed in the PSA.

load your errors here

https://www5.nohold.net/Dell/Loginr.aspx?pid=3&ruleid=2591&login=1

second if its not a system problem then get malwarebytes free from here, make sure you update your pattern before scanning http://www.malwarebytes.org/products/malwarebytes_free/

get avast its free and its the best free antivirus there is http://www.avast.com/en-gb/get/SOKmsmgT

these steps should put you back to a time confused free computer
 
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