Using the Built In Diagnostics on the Venue 8 (7840) or Venue 10 (5050, 7040) Tablet

Dell provides a diagnostic tool to help determine if there are any hardware issues with the tablet. You can run a Quick Checkup or individual test.

To access the diagnostics perform the following steps:

1. From the Home screen, touch the Apps icon to access all of your apps (Figure 1) or (Figure 2).
   or
   Figure 1 and 2: Apps Icon
    

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• Touch the My Dell icon (Figure 3, you may have to swipe to the second or third page of Apps).
  
  Figure 3: My Dell (Diagnostic Tool)

  The main screen shows the tablet's:

  • Device Model
  • Software Version
  • Manufacture
  • Network/Plan
  • Service Tag
  • Internal Storage Usage
  • Battery Charge
  • CPU Usage
  • RAM Usage

  There are two options for Diagnostics:

  
  
• Quick Checkup: This performs a short series of test on the Wi-Fi/LTE adapter, Battery Drain, GPS and Bluetooth, touch CHECK NOW to begin the test.
  Note: The GPS test is best conducted outside with a clear path to the sky, otherwise a false failure of the test may occur.

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• Advanced Test: Swipe up from the lower-right corner to access the Advanced Test. Touch the desired test and follow the prompts, to see what the test covers refer to the list below.
  
  
• Battery: This test the circuit that charges the battery.
  Note: Start the test with the tablet connected to your charger.
   

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• SD Card: Test the functionality of the internal and external SD Card in the tablet.
  Note: If you have not inserted an additional SD Card in to the right-hand edge of the tablet the diagnostics will recognize that and pass the External SD Card test.
   

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• Sensors: This test the Accelerometer, Gyroscope and Light Sensors.
  Note:

  1. During the Light Sensor test cover and un-cover the webcam (located in the lower-left corner of the tablet when holding it vertically) in a well lit area.
  2. During the Accelerometer test shake the tablet up and down, then side to sides until it vibrates.
  3. During the Gyroscope test rotate the tablet a full 360 degrees up and down then side to side.
   

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• Audio: A tone will be played on the left and and then the right speaker. Select Retry, No or Yes if the tone was heard. Then a microphone test is conducted.
   

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• Headset: A tone will be played on the left and and then the right head phone. Select Retry, No or Yes if the tone was heard. Then a microphone test is conducted.
   

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• Volume Keys: You will be asked to press the up and down volume buttons.
   

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• Camera: Test on the front facing and rear facing cameras are conducted for still and video.
  Note: Make sure to conduct the test in a well lit area and that the tablet is not laying on a flat surface. The test starts off with the rear facing camera, touch the red or blue button on the right to conduct the test. You will be asked to pass or fail the test each time.
   

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• LCD Screen: You will be presented with several colors on the screen, one at a time. You will need to swipe the screen to move to each color of the test. At the end of the test you will be asked if the colors showed correctly.
   

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• Multi-Touch: You will be asked to place five fingers on the screen at the same time.
   

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• Touch Panel: You will be asked to trace the white grid shown on the screen.