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How to Resolve 077-101 Reg Off JAM & 077-102 Exit On JAM Errors on C1660w / C1760nw / C1765nf / C1765nfw / C3760dn / C3765dnf Dell Laser Printer

Summary: Resolve 077-101 Reg Off JAM & 077-102 Exit On JAM Errors on C1660w / C1760nw / C1765nf / C1765nfw / C3760dn / C3765dnf Dell Laser Printer

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Table of Contents:

  1. How to Resolve 077-101 Reg Off JAM & 077-102 Exit On JAM Errors on C1660w / C1760nw / C1765nf / C1765nfw / C3760dn / C3765dnf Dell Laser Printer

This article provides information on "How to Resolve 077-101 Reg Off JAM & 077-102 Exit ON JAM Errors on C1660w / C1760nw / C1765nf / C1765nfw / C3760dn / C3765dnf Dell Laser Printer"


1. How to Resolve 077-101 Reg Off JAM & 077-102 Exit ON JAM Errors on C1660w / C1760nw / C1765nf / C1765nfw / C3760dn / C3765dnf Dell Laser Printer

 

077-101 Reg Off JAM

077-102 Exit ON JAM

075-100 or 075-910 errors may occur if Paper is not being pulled or is pulled but jams from the main paper tray or MSI (MPF).

If either error is displayed on the LCD Panel of the Printer, please follow the steps below to resolve:

  1. Clear any jammed Paper from the Printer.
  2. Cancel the Print Job.
  3. Turn off the Printer and remove the communication cables (USB or Ethernet depending on your set-up).
  4. Turn the Printer on and Print a System Settings Report and verify if issue recurs.
    To print a System Settings report:

    C3760:
    • -> Press the Menu Button.
    • -> Highlight Report/List and Press the Tick Button.
    • -> Scroll down, using the Down Arrow, highlight System Settings and Press the Tick Button.
    • -> The System Settings Page now prints.

    C3765:
    • -> Press the (Info) button.
    • -> Select Report/List on the Touchscreen.
    • -> Select System Settings on the Touchscreen.
    • -> Select Print on the Touchscreen.
    • -> The System Settings Page now prints.
  5. If the paper is jams from the main paper tray, clear the Paper from the Printer and Turn the Printer off.
  6. Try another paper tray from a working C3760 / C3765 Laser Printer (if available).
  7. If the Paper jams with a new Paper Tray (or none is available) boot the Printer into CE Mode and run a custom feed test from Tray 1 and MPF.
    See Article: Running CE Mode (Diagnostic Mode) on the C2660dn / C2665dnf / C3760n / C3760dn / C3765dnf Dell Laser Printers 
  8. If the paper jams while running custom feed test, please contact Dell Technical Support.
  9. If the Paper Feeds during custom feed test, Remain in CE Mode and test both the Exit and Regi Sensor.
    See Article: Running CE Mode (Diagnostic Mode) on the C2660dn / C2665dnf / C3760n / C3760dn / C3765dnf Dell Laser Printers 
  10. If the sensors are damaged or do not behave as expected, please contact Dell Technical Support..
  11. If both sensors behave as designed, restart the Printer into normal mode and print a system settings page.
  12. If the paper jam recurs, try swapping the feed rollers and test again by printing another system settings page.
    How to Remove the Feed Rollers on the C3760dn / C3765dnf Dell Laser Printer
  13. If there is any sign of damage to the feed rollers or swapping them resolves the issue, please contact Dell Technical Support, to advise that a new set of feed rollers.
  14. If there is no damage to rollers but the Jam recurs during a Settings Page, please contact Dell Technical Support.

More info can be found in the C1660w User’s Guide, C1760nw User’s Guide, C1765nf User’s Guide, C1765nfw User’s Guide, C3760n User's Guide , C3760dn User’s Guide or the C3765dnf User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Cause

Not Applicable

Resolution

Not Applicable

Article Properties


Last Published Date

21 Mar 2024

Version

5

Article Type

Solution