Professional Documents
Culture Documents
16 Jun 2010
Version record
Refer to the portion indicated by change bar in each section. Also refer to the reasons in table below.
Version 1st
Issue date March 19, 2010 1st issued 1.1st version issued
Note
1.1st
Introduction - The content was reviewed. Chapter 1:Troubleshooting - The content was reviewed. Chapter 2:Operation of Diagnostic - The content was reviewed. Chapter 3:RRP - The content was reviewed. Chapter 4:Plug/Jack Connector Locations - The illustration was changed. Chapter 6:Principles of Operation - The content was reviewed. Chapter 8:Printer Specifications - The content was reviewed. 1.2st version issued Introduction - The content of "4.5.2 Caution label for toner cartridges" was updated. Chapter 5 : Parts List - Correction according to change of spare parts. 2nd version issued Chapter 1:Troubleshooting - The check result of development was reflected. Chapter 3:RRP - The error in writing was corrected. Chapter 4: Plug/Jack Connector Locations - The error in writing was corrected. Chapter 5: Parts List - The error in writing was corrected. Chapter 6:Principles of Operation - The content was reviewed. Chapter 7: Wiring Diagrams and Signal Information CONTENTS - The content was reviewed. Chapter 8: Printer Specifications - The content was reviewed.
1.2st
2nd
Cautions
Operation contents of this document may be subject to modification without notice. Dell Inc. will not assume responsibility for accidental or incidental damages resulting from technical or editorial errors or omissions in this manual, the issue of this manual, the execution of descriptions in this manual, or the use of this manual. This document is protected by copyright. Do not photocopy or duplicate any part of this document in any form without written permission from Dell Inc.
If instructions are not observed, injuries to workers or physical damage to assets (including this laser printer) may result.
3. Related documents
- Instruction manuals (standard manuals) Describe the operation and handling of this laser printer. - Performance specifications Describe in detail various specifications of this laser printer. (In the event of a discrepancy between this manual and the performance specifications, the performance specifications take precedence.) - Spare parts list Information on maintenance parts (spare parts) for this laser printer.
ii
4. Safety
To prevent possible accidents during maintenance operation, you should observe strictly the "Warning" and "Caution" information in this manual. Avoid dangerous operations and operations out of the scope of this manual. Various processes not covered by this manual may be required in actual operations, and should be performed carefully, always giving attention to safety.
Power is supplied to the power switch / inlet even while the printer is off. Never touch its live components.
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ROS
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Rio00008KA
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Blank Page
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Check the printer for evidence of any damages. Peel all tapes off the printer.
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TABLE OF CONTENTS 1. About this manual............................................................................................................. ii 2. Marks giving caution......................................................................................................... ii 3. Related documents........................................................................................................... ii 4. Safety ...............................................................................................................................iii
4.1 Power source ......................................................................................................................................... iii 4.2 Driving units ...........................................................................................................................................iv 4.3 High-temperature units ..........................................................................................................................iv 4.4 Laser beams ...........................................................................................................................................v 4.5 Warning/caution labels...........................................................................................................................vi 4.5.1 Caution label for high-temperature units........................................................................................vi 4.5.2 Caution label for toner cartridges.................................................................................................. vii 4.5.3 Caution label for SSI and tray ........................................................................................................ix 4.5.4 Caution label for ROS .....................................................................................................................x 4.5.5 Caution label for transfer belt and PHD unit ..................................................................................xi 4.5.6 Caution label for duplex ............................................................................................................... xiii
Chapter 1 Troubleshooting .............................................................................................1 - 1 Chapter 2 Operation of Diagnostic .................................................................................2 - 1 Chapter 3 Removal and Replacement Procedures ........................................................3 - 1 Chapter 4 Plug/Jack(P/J) Connector Locations..............................................................4 - 1 Chapter 5 Parts List........................................................................................................5 - 1 Chapter 6 Principles of Operation ..................................................................................6 - 1 Chapter 7 Wiring Diagrams and Signal Information .......................................................7 - 1 Chapter 8 Printer Specifications .....................................................................................8 - 1
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Chapter 1 Troubleshooting
2. FIP ............................................................................................................................1 - 12
2.1 FIP ................................................................................................................................................. 1 - 12 2.2 Flow of FIP..................................................................................................................................... 1 - 12 2.3 Status Code List............................................................................................................................. 1 - 13
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting
1. Troubleshooting Overview
To increase the efficiency of troubleshooting, ensure that preliminary checks should be made to confirm the trouble status before proceeding to the Fault Isolation Procedure (FIP), Operation of Diagnostic (Chapter 2), Wiring Diagrams (Chapter 7), and Principles of Operation (Chapter 6).
Execute FIP Reference information Check for recovery If the problem persists
End
1-1
Chapter 1 Troubleshooting
10) The paper meets the specifications (standard paper is recommended). 11) The printer is handled properly. 12) The high frequency service items are replaced at the recommended print count intervals.
1-2
Chapter 1 Troubleshooting
1-3
Chapter 1 Troubleshooting
When troubleshooting according to the FIP, have on hand a normal MCU, LVPS, HVPS, FUSER ASSY, TRANSFER ASSY, etc., for possible fault isolation.
In the initial check according to the FIP, check only items which can be simply checked. In the initial check according to the FIP, check the constitutive parts of the major check parts and related parts, as well as major check parts.
2) 3)
4)
When working with the printer, be sure to remove the power cord unless otherwise required.
Never touch live parts if not required, while the power cord is connected.
5) Connector condition is denoted as follows: [P/J12] Connector (P/J12) is connected. [P12] [J12]
Plug side with the connector (P/J12) removed (except when attached directly to the
board).
Jack side with the connector (P/J12) removed (except when attached directly to the
board).
6)
[P/J1-2PIN <=> P/J3-4PIN] in the FIP means measurement with the positive side of the measuring instrument connected to [2PIN] of [P/J1] and the negative side to [4PIN] of [P/J3].
7)
[P/J1<=> P/J2] in the FIP means measurement for all terminals corresponding between [P/J1] and [P/J2] based on Wiring Diagrams.
8)
In [P/J1-2PIN <=> P/J3-4PIN] in the FIP where voltage is measured, [P/J3-4PIN] on the rear negative side is always at the AG (analog ground), SG (signal ground), or RTN (return). Therefore, after checking of proper conductivity between AGs, SGs, or RTNs respectively, the rear negative side can be connected to the PIN of AG, SG or RTN instead of [P/J3-4PIN]. However, care should be taken not to confuse [AG], [SG], and [RTN] because they are not on the same level.
9)
When measuring the voltage at small connectors, use the dedicated tool. Handle the tool with care because its business end is pointed.
10) When measuring the voltage, set the TRANSFER ASSY, toner cartridge and sheet feeder, close the COVERs and power ON unless otherwise required. 11) Numerical values in the FIP are only for guideline. Approximate values are acceptable. 12) In each step of the FIP, parts removal and other procedures implicitly required for the step are omitted. 13) In the FIP, "Replacement" means the replacement of the parts that are considered to be the cause of the trouble. Replacement of those parts means the replacement of the assembly part (HIGH ASSY) that contain them.
1-4
Chapter 1 Troubleshooting 14) In the FIP, the sheet feeder immediately below the printer main body is called "Tray 1", and the cassette below it is called "Tray 2". 15) Some of the instructions in the FIP are branched off depending on the specifications. Follow the applicable instruction. 16) For some optional components, you may have to refer to the manual of the relevant component for troubleshooting. Have the relevant manual at hand as needed.
1-5
Chapter 1 Troubleshooting
1.5 Items To Be Confirmed Before Going To FIP Troubleshooting Basic Printer Problems
Some printer problems can be easy to resolve. If a problem occurs with your printer, check each the following: 1) 2) 3) 4) 5) 6) 7) If a message is displayed on the LCD of operator panel, see 2.3 Status Code List. The printer power cable is plugged into the printer and a properly grounded electrical outlet. The printer power is powered ON. The electrical outlet is not turned off by any switch or breaker. Other electrical equipment plugged into the outlet is working. All options are properly installed. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often solves the problem.
Display Problems
1) If the operator panel displays only diamonds or is blank, check and try the action below. If the problem persists even after checking and executing the items below, execute "Flow 27 Operator Panel-ESS Communication Fail", "Flow 112 AC Power" or "Flow 113 DC Power". a) Turn off the printer, wait for 10 seconds, and turn on the printer. b) Self Test Message appears on the operator panel. When the test is completed, Ready to Print is displayed. 2) If menu settings changed from the operator panel have no effect, check and try the actions below. Settings in the software program, the printer driver, or the printer utilities are overriding the settings made on the operator panel. a) Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel. b) Disable the settings in the printer driver, the printer utilities, or the software program so you can change settings on the operator panel.
Printing Problems
1) If a job did not print correct or incorrect characters were printed, check and try the actions below. a) Make sure Ready to Print appears on the operator panel before sending a job to print. Press Menu to return to Ready to Print. b) Make sure print media is loaded in the printer. Press Menu to return to Ready to Print. c) Verify that you are using the correct printer driver. d) Make sure you are using the correct Ethernet or USB cables and it securely connected at the back of the printer. e) Verify that the correct print media size is selected. f) If using a print spooler, verify that the spooler has not stalled. g) Check the printer interface from the Configure menu. Determine the host interface you are using. Print a Panel Setting page to verify that the current interfaces settings are correct. h) Output fonts will not print correctly using the PCL driver in its default mode. To correct this problem, use PostScript driver when using the PCL driver.
1-6
Chapter 1 Troubleshooting 2) If secure print is not available or not printing, refer to the requirements below. a) Minimum 256 MB is required. b) RAM Disk must be enabled using the operation panel. c) The number of secure print jobs your printer can store is dependent on the job size including number of pages, graphics, color attributes, and the amount of memory installed. To increase this number, add additional memory. 3) If print media misfeeds or multiple feeds occur, check and try the actions below. a) Make sure the print media you are using meets the specifications for your printer. Refer to Print Media Guidelines of this section. b) Flex print media before loading it in any of the sources. c) Make sure the print media is loaded correctly. d) Make sure the width and length guides on the print media sources are adjusted correctly. e) If the print media are overfilled in sources, reduce the amount of media. f) Load the recommended print side correctly for the type of print media you are using. g) Turn the print media over or around and try printing again to see if feeding improves. h) Check the print media type loaded in the source, and refill only one type of print media, if print media types are mixed. i) Refill a new ream of print media, if some reams are mixed. j) Remove the top and bottom sheets of a ream before loading the print media. k) Do not reload print media until the print media source is empty. 4) 5) 6) If envelope misfeeds or multiple feeds occur, check and try the action below. a) Remove the stack of envelops from the Single Sheet Feeder (SSF). If page breaks in unexpected places, check and try the action below. a) Check the Job Time-out in the Basic Settings menu and increase the value. If a job prints from the wrong source or on the wrong print media, check and try the action below. a) Check the Paper Size and Paper Type in the Tray Settings menu on the printer operator panel and in the printer driver. 7) If print media does not stack neatly in the output tray, check and try the action below. a) Turn the print media stack over in the tray or multipurpose feeder.
1-7
Chapter 1 Troubleshooting Weight The tray automatically feeds paper weights from 60 g/m2 to 216 g/m2 (16 lb to 80 lb bond) grain long. The single sheet feeder automatically feeds paper weights from 60 g/m2 to 216 g/m2 (16 lb to 80 lb bond) grain long. Paper lighter than 60 g/m2 (16 lb) may not feed properly, and could cause paper jams. For best performance, use 75 g/m2 (20 lb bond) grain long paper. Curl Curl is the tendency of print media to curve at its edges. Excessive curl can cause paper feeding problems. Curl usually occurs after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped, even in the paper tray, can contribute to paper curling prior to printing and cause feeding problems regardless of humidity. When printing on curled paper, straighten the paper and then insert it into the single sheet feeder. Smoothness The degree of paper smoothness directly affects the print quality. If the paper is too rough, the toner does not fuse on to the paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding problems. Smoothness between 150 and 250 Sheffield points produces the best print quality. Moisture Content The amount of moisture in the paper affects both the print quality and the ability of the printer to feed the paper properly. Leave the paper in its original packaging until you are ready to use it. This limits the exposure of the paper to moisture changes that can degrade its performance. Grain Direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60 g/m2 to 135 g/m2 (16 lb to 36 lb bond) paper, grain long fibers are recommended. For paper heavier than 135 g/m2 (36 lb bond), grain short is preferred. Fiber Content Most high-quality xerographic paper is made from 100% chemically pulped wood. Paper containing fibers such as cotton may lead to degraded paper handling. Recommended Paper To ensure the best print quality and feed reliability, use 75 g/m2 (20 lb) xerographic paper. Business paper designed for general business use also provides acceptable print quality. Only use paper able to withstand high temperatures without discoloring, bleeding, or releasing hazardous emissions. The laser printing process heats paper to high temperatures. Check with the manufacturer or vendor to determine whether the paper you have chosen is acceptable for laser printers. It is recommended that you perform trial print before purchasing large quantities of print media. When choosing any print media, you should consider the weight, fiber content, and color. Unacceptable Paper The following paper types are not recommended for use with the printer: Chemically treated paper used to make copies without carbon paper, also known as carbonless paper, carbonless copy paper (CCP), or no carbon required (NCR) paper. Preprinted paper with chemicals that may contaminate the printer. Preprinted paper that can be affected by the temperature in the fuser. Preprinted paper that requires a registration (the precise print location on the page) greater than 0.09 inches, such as optical character recognition (OCR) forms.
1-8
Chapter 1 Troubleshooting In some cases, you can adjust registration with your software program to successfully print on these forms. Coated paper (erasable bond), synthetic paper, and thermal paper. Rough-edged, rough or heavily textured surface paper, or curled paper. Recycled paper containing more than 25% post-consumer waste that does not meet DIN 19 309. Multiple-part forms or documents. Print quality may deteriorate (blank spaces or blotches may appear in the text) when printing on talc or acid paper. Selecting Paper Proper paper selection helps prevent jams and ensures trouble-free printing. To help avoid jams or poor print quality: Always use new, undamaged paper. Before loading the paper, identify the recommended print side of the paper. This information is usually indicated on the paper package. Do not use paper that you have cut or trimmed. Do not mix print media sizes, weights, or types in the same source. This may result in a paper jam. Do not remove the tray while printing is in progress. Ensure that the paper is properly loaded in the tray. Flex the paper back and forth, and then fan them. Straighten the edges of the stack on a level surface.
1-9
Chapter 1 Troubleshooting
Paper size
Duplexer Y N N Y Y Y N N N N N N
Side 2 Y Y Y Y Y Y Y N N N N Y
Y*2 Y Y
*1: Custom: width: 76.2 mm (3.0 inch) to 215.9 mm (8.5 inch) length: 127.0 mm (5.0 inch) to 355.6 mm (14.00 inch) *2: Monarch LEF and DL LEF are not available.
Paper type
1 - 10
Chapter 1 Troubleshooting
1 - 11
Chapter 1 Troubleshooting
2. FIP
2.1 FIP
The FIP is the first step for trouble diagnosis. The FIP isolates the presence of various troubles including error codes, and guides the troubleshooting procedure.
Ask the operator about trouble status. Is operator's operating method correct? Y
Does error still occur when print is done by the problem mode?
N End of work
Refer to "2.3 Status Code List." When status code or LCD display is displayed: Refer to "3 Error Code FIP." Refer to "4.1 Entry Chart for Image Quality Troubleshooting." When image quality trouble is occurred: Refer to "4.5 Image Quality FIP." Refer to "5.1 Entry Chart for Abnormal Noise Troubleshooting."
1 - 12
Chapter 1 Troubleshooting
Status Code
Error Message LCD Restart Printer Contact Support Status Window Printer error. 001-360
Status Contents
FIP to be referred
001
360
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup001-360 port if this failure is repeated. Printer error. 003-340 Restart Printer Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup003-340 port if this failure is repeated. Printer error. 003-356 Restart Printer Contact Support Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup003-356 port if this failure is repeated. Printer Error 004-311 Restart Printer Reseat Duplexer Turn off the printer. Confirm Duplex is correctly installed. Turn on the printer. Contact customer support if this failure is repeated. Printer error. 004-312 Turn off the printer, and turn it on again. Contact customer support if this failure is repeated. Contact Support
< IOT Fan Motor Failure > MCU detects an error upon receiving error signal from the Fan.
Flows 1 FIP-1.1
340
Flows 2 FIP-1.2
003
356
<IOT NVRAM Error> The operation error of NVM (read/ write check error etc.) is detected.
Flows 3 FIP-1.3
004
311
<IOT Duplexer Failure> (2150cdn only) The error is detected by Duplexer communication check.
Flows 4 FIP-1.4
This code is given when the Optional 250-Sheet Feeder is installed. Restart Printer Reseat Feeder 312 Contact Support 004-312
004
<IOT Feeder Configuration Failure> Option Sheet Feeder Configuration error is detected.
Flows 5 FIP-1.5
1 - 13
Chapter 1 Troubleshooting Status Code Error Message LCD Restart Printer Contact Support Status Window Printer error. 006-370 <IOT ROS Failure> The operation error of ROS (rotational error etc.) is detected. Flows 6 FIP-1.6 Status Contents FIP to be referred
006
370
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup006-370 port if this failure is repeated. Printer error. 007-340 Restart Printer Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup007-340 port if this failure is repeated. Printer error. 007-341 Restart Printer Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup007-341 port if this failure is repeated. Printer error. 007-344 Restart Printer Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup007-344 port if this failure is repeated. Printer error. 007-371 Restart Printer Contact Support Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup007-371 port if this failure is repeated. Printer Error 007-372 Restart Printer Contact Support Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup007-372 port if this failure is repeated. Contact Support Contact Support Contact Support
340
Flows 7 FIP-1.7
341
Flows 8 FIP-1.8
007
344
< Option Feeder Motor Failure > Option Feeder Motor failure is detected.
Flows 9 FIP-1.9
371
<IOT K Mode Solenoid Error 1> The error is generated when K Flows 10 Mode Solenoid (Color Mode FIP-1.10 Switching Solenoid) does not operate in specified time.
007
372
<IOT K Mode Solenoid Error 2> The error is generated when the gear which operates by K Mode Solenoid (Color Mode Switching Solenoid) rotates two times.
Flows 10 FIP-1.10
1 - 14
Chapter 1 Troubleshooting Status Code Error Message LCD Restart Printer Contact Support Status Window Printer error. 009-340 <IOT CTD(ACD) Sensor Error> CTD(ACD) sensor error (analogto-digital conversion etc.) is detected. Flows 11 FIP-1.11 Status Contents FIP to be referred
Turn off the printer, and 340 Flip turn it on again. If Message Returns Contact customer sup009-340 port if this failure is repeated. Printer error. 009-360 Cartridge Error Reseat 360 Turn off the printer. Confirm Yellow Cartridge is correctly installed. Turn on the printer. Contact customer support if this failure is repeated. Printer error. 009-361 Cartridge Error Reseat 361 009 Turn off the printer. Confirm Magenta Cartridge is correctly installed. Turn on the printer. Contact customer support if this failure is repeated. Printer error. 009-361 Cartridge Error Reseat 362 Turn off the printer. Confirm Cyan Cartridge is correctly installed. Turn on the printer. Contact customer support if this failure is repeated. Printer error. 009-361 Cartridge Error Reseat 363 Turn off the printer. Confirm Black Cartridge is correctly installed. Turn on the printer. Contact customer support if this failure is repeated.
<IOT Yellow Toner CRUM Comm Fail> The Yellow Toner Cartridge CRUM communication failure is detected.
Flows 12 FIP-1.12
<IOT Magenta Toner CRUM Comm Fail > The Magenta Toner Cartridge CRUM communication failure is detected.
Flows 12 FIP-1.12
<IOT Cyan Toner CRUM Comm Fail> The Cyan Toner Cartridge CRUM communication failure is detected.
Flows 12 FIP-1.12
<IOT Black Toner CRUM Comm Fail> The Black Toner Cartridge CRUM communication failure is detected.
Flows 12 FIP-1.12
1 - 15
Chapter 1 Troubleshooting Status Code Error Message LCD Status Window The Fuser is either missing or not fully inserted into the printer. 010-317 Restart Printer Reseat Fuser 317 CAUTION: Turn off the <IOT Fuser Detached> printer and wait for 30 Fuser detached is detected. minutes. Open the Front Cover and make sure that the Fuser have been fully installed. Please click the Show Me How Button for details. Fuser Life Over 010-351 <IOT Fuser Life Over> Contact customer supThe value of Fuser counter has port. reached the replacement time. Please click the Show Me How Button to show details. Printer Error 010-354 <IOT Environment Sensor Error> The Temperature sensor detected the temperature anomaly. Flows 15 FIP-1.15 Flows 14 FIP-1.14 Flows 13 FIP-1.13 Status Contents FIP to be referred
010 354
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup010-354 port if this failure is repeated. Printer error. 010-377 Restart Printer Reseat Fuser Turn off the printer. Confirm Fuser is correctly installed. Turn on the printer. Contact customer support if this failure is repeated.
377
<IOT Fuser Failure> The operation error of Fuser (Temperature anomaly error etc.) is detected.
Flows 16 FIP-1.16
Replace Fuser Now < IOT Fuser Near Life> Contact customer support The Fuser is approaching the 010-421 replacement time.
Flows 17 FIP-1.17
Printer error. 016-300 <ESS Data Cache Error> The CPU cache error occurred. Flows 18 FIP-1.18
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-300 port if this failure is repeated.
1 - 16
Chapter 1 Troubleshooting Status Code Error Message LCD Restart Printer Contact Support 301 Status Window Printer error. 016-301 <ESS Instruction Cache Error> The CPU instruction cache error occurred. Flows 18 FIP-1.18 Status Contents FIP to be referred
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-301 port if this failure is repeated. Printer error. 016-302 Restart Printer Contact Support Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-302 port if this failure is repeated. Printer Error 016-310 Restart Printer Contact Support Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-310 port if this failure is repeated. Printer error. 016-313 Restart Printer
302
Flows 18 FIP-1.18
310
<ESS Font ROM Error (Main)> Built-in Font ROM checksum error.
Flows 18 FIP-1.18
016
Turn off the printer, and turn it on again. Contact customer sup313 Flip port if this failure is Contact Support If Message Returns repeated. 016-313 Restart Printer Contact Support 315 Printer error. 016-315
Flows 18 FIP-1.18
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-315 port if this failure is repeated. Printer error. 016-316 Restart Printer Reseat Memory Turn off the printer. Remove the additional memory module from the slot, and then reattach it firmly. Turn on the printer. Contact customer support if this failure is repeated.
<ESS On Board RAM R/W Check Fail> An error occurred during the onboard RAM read/write check at the time of initialization.
Flows 18 FIP-1.18
<ESS DIMM Slot RAM R/W Check Fail> Unsupported additional memory module is detected in the memory slot.
Flows 19 FIP-1.19
1 - 17
Chapter 1 Troubleshooting Status Code Error Message LCD Restart Printer Contact Support 317 Status Window Printer error. 016-317 <ESS ROM Check (Main) Fail> Checksum error occurred in the main program ROM. Flows 18 FIP-1.18 Status Contents FIP to be referred
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-317 port if this failure is repeated. Printer error. 016-318 Restart Printer Reseat Memory
Remove the unsupported <ESS DIMM Slot RAM Error> additional memory mod- Additional memory module is not ule. completely inserted in the slot. Contact customer support if this failure is repeated. Printer error. 016-323 <ESS NVRAM 1 R/W Check Fail> An error occurred during the master NVRAM 1 read/write check at the time of initialization.
Flows 19 FIP-1.19
016
Turn off the printer, and 323 Flip turn it on again. If Message Returns Contact customer sup016-323 port if this failure is repeated. Restart Printer Contact Support 324 Printer Error 016-324
Flows 18 FIP-1.18
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-324 port if this failure is repeated. Printer error. 016-327 Restart Printer Contact Support Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-327 port if this failure is repeated. Printer Error 016-338 Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
<ESS NVRAM 2 R/W Check Fail> An error occurred during the slave NVRAM 2 read/write check at the time of initialization. (Reserved) <ESS NVRAM 1 SIZE And ID Check Fail> Upon turning the power ON, an error occurred during checks on consistency of the NVRAM size between the system-required one and actual one and on consistency of the recorded IDs.
Flows 18 FIP-1.18
327
Flows 18 FIP-1.18
This code is given when the Optional Wireless Adapter is installed. Restart Printer Reseat Wireless 338 Contact Support 016-338
<Optional Wireless Adapter Error> The error is detected by Wireless option check.
Flows 20 FIP-1.20
1 - 18
Chapter 1 Troubleshooting Status Code Error Message LCD Restart Printer Contact Support 340 Status Window Printer error. 016-340 Status Contents FIP to be referred
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-340 port if this failure is repeated. Printer Error 016-347 Restart Printer Contact Support Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-347 port if this failure is repeated. Printer error. 016-362 Restart Printer Contact Support Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-362 port if this failure is repeated. Printer error. 016-363 Restart Printer Contact Support Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-363 port if this failure is repeated. Printer error. 016-364 Restart Printer Contact Support
<ESS Network Communication Fail> A communication error occurred between the On Board Network and ESS firmware.
Flows 18 FIP-1.18
347
<On Board Network Fatal Error> A fatal error occurred the on board network communication.
Flows 21 FIP-1.21
362
<PCI Bus#0 Host Bridge Controller Error > Connection error occurred between the PCI BUS port and the port of peripheral devices.
Flows 22 FIP-1.22
016
363
<PCI Bus#1 Host Bridge Controller Error > Connection error occurred between the PCI BUS port and the port of peripheral devices.
Flows 22 FIP-1.22
Turn off the printer, and 364 Flip turn it on again. If Message Returns Contact customer sup016-364 port if this failure is repeated. Restart Printer Contact Support Printer error. 016-366
<PCI Bus#0 Error Detected > Connection error occurred between the PCI BUS port and the port of peripheral devices.
Flows 22 FIP-1.22
Turn off the printer, and 366 Flip turn it on again. If Message Returns Contact customer sup016-366 port if this failure is repeated.
<PCI Bus#1 Error Detected > Connection error occurred between the PCI BUS port and the port of peripheral devices.
Flows 22 FIP-1.22
1 - 19
Chapter 1 Troubleshooting Status Code Error Message LCD Restart Printer Contact Support 367 Status Window Printer error. 016-367 Status Contents FIP to be referred
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-367 port if this failure is repeated. Printer error. 016-368 Restart Printer Contact Support Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-368 port if this failure is repeated. Printer error. 016-369 Restart Printer Contact Support
<PCI Error Messages received from Bus#0-Device#0 > Connection error occurred between the PCI BUS port and the port of peripheral devices.
Flows 22 FIP-1.22
368
<PCI Error Messages received from Bus#0-Device#1 > Connection error occurred between the PCI BUS port and the port of peripheral devices.
Flows 22 FIP-1.22
Turn off the printer, and 369 Flip turn it on again. If Message Returns Contact customer sup016-369 port if this failure is repeated. 016 Restart Printer Contact Support Printer error. 016-370
<Operator Panel - ESS Communication Fail> Communication Fail with a Operator Panel and ESS F/W.
Flows 23 FIP-1.23
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup016-370 port if this failure is repeated. Firmware download ID error has occurred Invalid ID 016-383 Data Violation Turn off the printer, and 383 Flip turn it on again. Press Contact customer sup016-383 port if this failure is repeated. Firmware download range error has occurred Range Chk Error 016-384 Data Violation Turn off the printer, and 384 Flip turn it on again. Press Contact customer sup016-384 port if this failure is repeated. 370
Flows 24 FIP-1.24
Flows 25 FIP-1.25
<Download Range Error> At download, write-in destination address is invalid.Range check error.
Flows 25 FIP-1.25
1 - 20
Chapter 1 Troubleshooting Status Code Error Message LCD Status Window Firmware download header checksum error has occurred 016-385 Turn off the printer, and turn it on again. Contact customer support if this failure is repeated. Firmware download checksum error has occurred 016-386 Turn off the printer, and turn it on again. Contact customer support if this failure is repeated. Firmware download format error has occurred 016-387 Turn off the printer, and turn it on again. Contact customer support if this failure is repeated. Firmware download format error has occurred 016-388 Turn off the printer, and turn it on again. Contact customer support if this failure is repeated. Firmware download protect error has occurred 016-391 Turn off the printer, and turn it on again. Contact customer support if this failure is repeated. Firmware download delete error has occurred 016-392 <Download Delete Error> Flash memory erase error occurred. Flows 18 FIP-1.18 <Download Initial Error> When downloading, failed in starting download mode. Flows 25 FIP-1.25 <Download Format Error> Download file format is invalid. Flows 25 FIP-1.25 <Download Check Sum Error> Download file checksum is invalid. Flows 25 FIP-1.25 <Download header Error> Download file header is invalid. Flows 25 FIP-1.25 Status Contents FIP to be referred
016
<Download Protect Error> Performed FW download although FW update is prohibited by panel settings.
Flows 25 FIP-1.25
Turn off the printer, and Flip If Message Returns turn it on again. Contact customer sup016-392 port if this failure is repeated.
1 - 21
Chapter 1 Troubleshooting Status Code Error Message LCD Status Window Firmware download write error has occurred 016-393 <Download Write Error> Flows 18 Flash memory write error occurred. FIP-1.18 Status Contents FIP to be referred
Turn off the printer, and Flip If Message Returns turn it on again. Contact customer sup016-393 port if this failure is repeated. Firmware download verify error has occurred Verify Error 016-394 Contact Support Turn off the printer, and 394 Flip If Message Returns turn it on again. Contact customer sup016-394 port if this failure is repeated. Certification error has Restart Printer occurred Certificate Fail 016-520 520 Flip Contact Admin. Please inquire of the sys016-520 tem administrator. 016
Flows 18 FIP-1.18
Flows 26 FIP-1.26
The printer memory is full and cannot continue processing the current print job <Memory Over flow> 016-700 The current printing job process cannot be continued because the Press Set Button to clear memory capacity is exceeded. the message and cancel the current print job. Please click the Show Me How Button for details. Error relating to PDL emulation problems occurs 016-720
Flows 27 FIP-1.27
<PDL Error> The print data cannot be proPress Set Button to clear cessed by PDL. the message and cancel the current print job. Please click the Show Me How Button for details. <PDF password error> PDF password error.
Flows 28 FIP-1.28
753
Flip 016-753
Flows 29 FIP-1.29
1 - 22
Chapter 1 Troubleshooting Status Code Error Message LCD PDF Print Disabled 755 Status Window Status Contents FIP to be referred
Flows 29 FIP-1.29
756
<Auditron - Print prohibited time> Printing was executed at the printprohibited time or the day of the Please inquire of the sys- week. tem administrator. Authentication error has occurred 016-757
Flows 30 FIP-1.30
<Auditron - Invalid User> An error occurred because the The account is not regis- user's account settings did not match those of the Administrator. tered. Please inquire of the system administrator. Function unavailable 016-758 <Auditron - Disabled Function> An error occurred because a user It is a function that cannot authorized only for B&W print attempted to execute color printbe used. Please inquire of the sys- ing. tem administrator.
Flows 31 FIP-1.31
Flows 32 FIP-1.32
016
Printable page limit Page Limit Reached reached 016-759 Over your limits 759
Printable page limit reached, cannot print. Please inquire of the system administrator. The configuration of the printer on the printer driver does not conform to the printer 016-799 Press the Set Button to clear the message and cancel the current print job. Make sure that the configuration of the printer on the printer driver conforms to the printer. Time-out Error has occurred thigh Wireless 016-920 Press set and try again.
<Auditron - Reached Limit> An attempt was made to print more copies than the print count limit.
Flows 33 FIP-1.33
<Job Environment Violation> Detects violation data for the print condition. The print data specifies paper type/ size not available for the printer.
Flows 34 FIP-1.34
This code is given when the Optional Wireless Adapter is installed. Wireless Time-out Error 920 Press 016-920 <Wireless Setting Error Time-out Error> The time-out was done to the connection with Register.
Flows 35 FIP-1.35
1 - 23
Chapter 1 Troubleshooting Status Code Error Message LCD Wireless Download Error 921 Press 016-921 Wireless Session Overlap Error 922 Press 016-922 Status Window Download Error has occurred thigh Wireless 016-921 Press set and try again. Session Overlap Error has occurred thigh Wireless 016-922 Press set and try again. This code is given when the Optional Memory Module is installed. Disk space is insufficient and cannot continue processing the current print job <Disk Full> 016-980 The current printing job process cannot be continued because the Press Set Button to clear RAM disk is full. the message and cancel the current print job. Please click the Show Me How Button for details. Disk space is insufficient and cannot continue processing the current print job 016-981 < Collate Full> Unable to collate due to insufficient Press Set Button to clear memory. the message and cancel the current print job. Please click the Show Me How Button for details. MCU DownLoad Error 024-360 <MCU DownLoad Error> Flows 40 Download failure of MCU firmware. FIP-1.40 Status Contents <Wireless Setting Error Download Error> The error occurred while connecting it with Register. FIP to be referred
Flows 36 FIP-1.36
<Wireless Setting Error Session Overlap Error> Two or more Register that operated by WPS-PBC was found.
Flows 37 FIP-1.37
016 980
Flows 38 FIP-1.38
Flows 39 FIP-1.39
Turn off the printer, and Flip turn it on again. If Message Returns Contact customer sup024-360 port if this failure is repeated.
1 - 24
Chapter 1 Troubleshooting Status Code Error Message LCD Restart Printer Contact Support Status Window Printer Error 024-362 <IOT Start Image Marking Timeout> "Start Image Making" has not been issued within the time allowed. Flows 41 FIP-1.41 Status Contents FIP to be referred
024
Turn off the printer, and 362 Flip turn it on again. If Message Returns Contact customer sup024-362 port if this failure is repeated. Pause Feed SSF Press 985
Flip
to Feed 024-985 Restart Printer IPv6 Duplicate
<Waiting for "Continue" key to be pressed after reloading paper to the SSF> Printer starts printing automatically after a certain period of time even if the key is not pressed. <IPv6 duplicate> Duplicate IPv6 addresses detected upon startup. <IPv4 duplicate> Duplicate IPv4 addresses detected upon startup.
Flows 42 FIP-1.42
Flip 027-446
Restart Printer IPv4 Duplicate
Flows 43 FIP-1.43
Flip 027-452
Overheated Wait for printer
Flows 43 FIP-1.43
042
700
An internal temperature of the printer became a high temperature. <IOT Over Heat Stop> 042-700 The temp. Sensor sensed high temperature. Please wait for a while until falling in temperature. Paper Jam has occurred at the Tray 1 071-100
Flows 44 FIP-1.44
Flip Remove Paper 100 Open and Close Flip Front Cover 071-100
<IOT Tray1 Misfeed JAM> The Regi Sensor is not turned ON Flows 45 Remove the Tray 1 and within the specified time after feed- FIP-1.45 remove the jammed ing a paper from Tray 1. paper. Open and close the Front Cover. Please click the Show Me How Button for details. Paper Jam has occurred at the Tray 2 072-100 Remove the Tray 2 and remove the jammed paper. Open and close the Front Cover. Please click the Show Me How Button for details.
This code is given when the Option 250 Sheet Feeder is installed. Paper Jam Open Tray2 072 100 Remove Paper Open and Close Front Cover 072-100
<IOT Tray2 Misfeed JAM> The Paper Path Sensor of Tray 2 is not turned ON within the specified time after feeding a paper from Tray 2.
Flows 46 FIP-1.46
1 - 25
Chapter 1 Troubleshooting Status Code Error Message LCD Paper Jam Open Tray1 or 2 Status Window Paper Jam has occurred at the Tray 1 or 2. 072-101 <IOT Feeder 2 JAM> Remove the Tray 1 or 2, A jam has been detected between and remove the jammed the Regi Sensor and the Paper Sensor of Tray 2. paper. Open and close the Front Cover. Please click the Show Me How Button for details. Paper Jam has occurred at the Tray 1 or 2. 072-908 <IOT Remain Option Feeder JAM> Flows 48 Remove the Tray 1 or 2, The paper remains at the Paper FIP-1.48 and remove the jammed Path Sensor of Tray 2. paper. Open and close the Front Cover. Please click the Show Me How Button for details. Paper Jam has occurred at the SSF 075-101 <IOT SSF Insert JAM> Open the Front Cover and SSF No Paper Sensor detect when remove the jammed a paper is inserted from SSF. paper. Open and close the Front Cover. Please click the Show Me How Button for details. Paper Jam has occurred at the SSF 075-102 Flows 49 FIP-1.49 Flows 47 FIP-1.47 Status Contents FIP to be referred
Flip Remove Paper 101 Open and Close Flip Front Cover 072-101
072 Paper Jam Open Tray1 or 2
Flip Remove Paper 908 Open and Close Flip Front Cover 072-908
075 102
<IOT SSF Paper Pullout JAM> Though it tried to feed a paper from Pull the jammed paper SSF, the paper was not loaded or it out of the SSF. Open and was pulled out forcibly from SSF. close the Front Cover. Please click the Show Me How Button for details. SSF is not holding the paper correctly 075-923 Pull the paper out of the SSF. Reload the paper of the SSF.
Flows 49 FIP-1.49
923
Flip 075-923
<Waiting for reseat paper of SSF> Wait for the paper on SSF to be reseated.
Flows 49 FIP-1.49
1 - 26
Chapter 1 Troubleshooting Status Code Error Message LCD Paper Jam Open Front Cover 100 Status Window Status Contents <IOT Regi On early JAM> The paper remains at the paper transfer path between the Tray 1 and the Regi Sensor. <IOT Regi OFF Jam> The paper does not pass through the Regi Sensor within the specified time. FIP to be referred
Flows 50 FIP-1.50
101
Flows 51 FIP-1.51
102
<IOT Exit On JAM> The paper does not reach the Exit Sensor within the specified time.
Flows 52 FIP-1.52
103
<IOT Exit On early JAM> The paper remains at the paper transfer path between the Exit Sensor and the Regi Sensor. <IOT Exit Off JAM> The paper does not pass through the Exit Sensor within the specified time. <IOT Exit Off early JAM> The paper passed through the Exit Sensor earlier than the specified time.
Flows 52 FIP-1.52
077
104
Flows 53 FIP-1.53
105
Flows 53 FIP-1.53
106
<IOT Stop Reservation JAM> Detect jam when stopped before Fuser in forced stop mode.
Flows 52 FIP-1.52
<IOT Duplex Misfeed JAM> (2150cdn only) Open the Front Cover and In the duplex printing mode, the lead edge does not reach the Regi the Duplexer. Then remove the jammed Sensor when the sheet changes the direction in the Duplexer after paper. Close the Front the standby. Cover. Please click the Show Me How Button for details.
Flows 54 FIP-1.54
1 - 27
Chapter 1 Troubleshooting Status Code Error Message LCD Status Window Paper Jam has occurred at the Duplexer. 077-108 Status Contents FIP to be referred
<IOT Duplex JAM>(2150cdn only) In the duplex printing mode, the Open the Front Cover and lead edge does not reach the SSF the Duplexer. No Paper Sensor when the sheet Then remove the jammed changes the direction in the paper. Close the Front Duplexer after the standby. Cover. Please click the Show Me How Button for details. Front Cover is open 077-300 Close the Front Cover. Side Cover is open 077-301 Close the Side Cover. Paper Jam has occurred at the Output Tray 077-900
Flows 54 FIP-1.54
Flip Close Front Cover 077-300 Side Cover Is Open Flip Close Side Cover 077-301
Flows 55 FIP-1.55
301
Flows 56 FIP-1.56
077 Paper Jam Open Front Cover 900 CAUTION: The Fuser is hot. Open the Front Cover and <IOT Exit JAM> Flows 57 remove the jammed The paper remains at the Exit SenFIP-1.57 paper. sor. If the jammed paper is in the Fuser, lift the levers at both ends of the Fuser and remove the jammed paper. Please click the Show Me How Button for details. Paper Jam has occurred at the Belt Unit 077-901 Paper Jam Open Front Cover 901 Open the Front Cover and <IOT Remain Registration JAM> remove the jammed The paper remains at the Regi paper. Close the Front Sensor. Cover. If the jammed paper is not easily removed, work after pulling out the tray. Please click the Show Me How Button for details.
Flows 58 FIP-1.58
1 - 28
Chapter 1 Troubleshooting Status Code Error Message LCD Status Window Paper Jam has occurred at the Duplexer. 077-907 <IOT Remain Duplex JAM> Open the Front Cover and (2150cdn only) the Duplexer. The paper remains at the Duplex Then remove the jammed area. paper. Close the Front Cover. Please click the Show Me How Button for details. Flows 59 FIP-1.59 Status Contents FIP to be referred
Replace PHD unit Now <IOT PHD Life Pre Warning> Contact customer support The PHD Unit is approaching the 091-402 replacement time.
Flows 60 FIP-1.60
PHD Tape Staying 091-912 912 PHD Reseat PHD Remove the Tape from the PHD unit. Contact customer support if this failure is repeated. Replace PHD unit 091-935 <IOT PHD Life Over> The PHD Unit has reached the Contact customer supreplacement time. port. Please click the Show Me How Button for details. PHD Unit is either missing or not fully inserted into the printer 091-972 972 Insert PHD 091-972 <IOT PHD Detached> Open the Front Cover and The PHD Unit is not installed in the make sure that the PHD printer. unit have been fully installed. Please click the Show Me How Button for details. CTD Sensor Dirty 092-310 Clean the CTD sensor. <IOT CTD (ADC) Sensor Dustiness> The CTD (ADC) Sensor has reached the Cleaning time. <CTD (ADC) Sensor Dustiness Warning> The CTD (ADC) Sensor is approaching the Cleaning time. Flows 63 FIP-1.63 Flows 62 FIP-1.62 <PHD Tape Staying> Detect the tape staying on the PHD Unit. Flows 61 FIP-1.61
Flip 091-912
091 935
Flip CTD Sensor 092-310 Ready to Print Clean Flip CTD Sensor 092-910
Flows 64 FIP-1.64
Flows 64 FIP-1.64
1 - 29
Chapter 1 Troubleshooting Status Code Error Message LCD Status Window Status Contents FIP to be referred
<IOT Toner Cartridge (Y) Near Life> The Toner Cartridge (Y) is approaching the replacement time. Yellow Cartridge needs to When all the toner cartridges are be replaced soon simultaneously approaching the 093-423 replacement time, a warning is indicated on the LCD panel in the following order: 1)Black 2)Cyan 3)Magenta 4)Yellow <IOT Toner Cartridge (M) Near Life> The Toner Cartridge (M) is approaching the replacement time. Magenta Cartridge needs When all the toner cartridges are to be replaced soon simultaneously approaching the 093-424 replacement time, a warning is indicated on the LCD panel in the following order: 1)Black 2)Cyan 3)Magenta 4)Yellow <IOT Toner Cartridge (C) Near Life> The Toner Cartridge (C) is approaching the replacement time. When all the toner cartridges are simultaneously approaching the replacement time, a warning is indicated on the LCD panel in the following order: 1)Black 2)Cyan 3)Magenta 4)Yellow
Flows 65 FIP-1.65
Flows 65 FIP-1.65
093 425
Flows 65 FIP-1.65
<IOT Toner Cartridge (K) Near Life> The Toner Cartridge (K) is approaching the replacement time. Black Cartridge needs to When all the toner cartridges are be replaced soon simultaneously approaching the 093-426 replacement time, a warning is indicated on the LCD panel in the following order: 1)Black 2)Cyan 3)Magenta 4)Yellow Yellow Toner Low Density 093-919 Remove and shake the Yellow Cartridge. Contact customer support if this failure is repeated. <IOT Y Toner Low Density> Detects low density of yellow.
Flows 65 FIP-1.65
Flows 66 FIP-1.66
1 - 30
Chapter 1 Troubleshooting Status Code Error Message LCD Status Window Magenta Toner Low Density 093-920 Remove and shake the Magenta Cartridge. Contact customer support if this failure is repeated. Cyan Toner Low Density 093-921 Remove and shake the Cyan Cartridge. Contact customer support if this failure is repeated. Black Toner Low Density 093-922 Remove and shake the Black Cartridge. Contact customer support if this failure is repeated. <IOT K Toner Low Density> Detects low density of black. Flows 66 FIP-1.66 <IOT C Toner Low Density> Detects low density of cyan. Flows 66 FIP-1.66 <IOT M Toner Low Density> Detects low density of magenta. Flows 66 FIP-1.66 Status Contents FIP to be referred
093 930
<IOT Toner Cartridge (Y) Life The Yellow Cartridge need to be replaced now. Over> The Toner Cartridge (Y) has 093-930 reached the replacement time. When all the toner cartridges have Open the Toner Access Cover. Then remove the simultaneously reached the replacement time, a warning is used Yellow Cartridge indicated on the LCD panel in the and install a new one. Please click the Show Me following order: 1)Black 2)Cyan 3)Magenta 4)Yellow How Button for details. <IOT Toner Cartridge (M) Life The Magenta Cartridge need to be replaced now. Over> The Toner Cartridge (M) has 093-931 reached the replacement time. When all the toner cartridges have Open the Toner Access Cover. Then remove the simultaneously reached the used Magenta Cartridge replacement time, a warning is indicated on the LCD panel in the and install a new one. Please click the Show Me following order: 1)Black 2)Cyan 3)Magenta 4)Yellow How Button for details. The Cyan Cartridge need <IOT Toner Cartridge (C) Life Over> to be replaced now The Toner Cartridge (C) has 093-932 reached the replacement time. When all the toner cartridges have Open the Toner Access Cover. Then remove the simultaneously reached the used Cyan Cartridge and replacement time, a warning is indicated on the LCD panel in the install a new one. Please click the Show Me following order: 1)Black 2)Cyan 3)Magenta 4)Yellow How Button for details.
Flows 67 FIP-1.67
Flows 67 FIP-1.67
Flows 67 FIP-1.67
1 - 31
Chapter 1 Troubleshooting Status Code Error Message LCD Status Window Status Contents FIP to be referred
The Black Cartridge need <IOT Toner Cartridge (K) Life Over> to be replaced now. The Toner Cartridge (K) has 093-933 reached the replacement time. When all the toner cartridges have Open the Toner Access Cover. Then remove the simultaneously reached the used Black Cartridge and replacement time, a warning is indicated on the LCD panel in the install a new one. Please click the Show Me following order: 1)Black 2)Cyan 3)Magenta 4)Yellow How Button for details. The Yellow Cartridge need to be replaced now. 093-934 <IOT CRU Waste (Y) Full> Open the Toner Access Waste Toner (Y) Counter value has Cover. Then remove the reached replacement time. used Yellow Cartridge and install a new one. Please click the Show Me How Button for details. The Magenta Cartridge need to be replaced now. 093-935 <IOT CRU Waste (M) Full> Open the Toner Access Waste Toner (M) Counter value Cover. Then remove the has reached replacement time. used Magenta Cartridge and install a new one. Please click the Show Me How Button for details. The Cyan Cartridge need to be replaced now. 093-936 <IOT CRU Waste (C) Full> Open the Toner Access Waste Toner (C) Counter value Cover. Then remove the has reached replacement time. used Cyan Cartridge and install a new one. Please click the Show Me How Button for details. The Black Cartridge need to be replaced now. 093-937 <IOT CRU Waste (K) Full> Open the Toner Access Waste Toner (K) Counter value has Cover. Then remove the reached replacement time. used Black Cartridge and install a new one. Please click the Show Me How Button for details.
Flows 67 FIP-1.67
Flows 68 FIP-1.68
Flows 68 FIP-1.68
Flows 68 FIP-1.68
Flows 68 FIP-1.68
1 - 32
Chapter 1 Troubleshooting Status Code Error Message LCD Status Window An unsupported Yellow Cartridge is installed 093-960 CRUM ID Reseat Yellow 960 <IOT (Y) CRUM ID Error> Open the Toner Access An unsupported Toner Cartridge Cover. Remove the unsupported Yellow Car- (Y) is detected. tridge and install a supported one. Please click the Show Me How Button for details. An unsupported Magenta Cartridge is installed 093-961 CRUM ID Reseat Magenta 961 <IOT (M) CRUM ID Error> Open the Toner Access An unsupported Toner Cartridge Cover. Remove the (M) is detected. unsupported Magenta Cartridge and install a supported one. Please click the Show Me How Button for details. An unsupported Magenta Cartridge is installed 093-961 093 CRUM ID Reseat Cyan 962 <IOT (C) CRUM ID Error> Open the Toner Access An unsupported Toner Cartridge Cover. Remove the (C) is detected. unsupported Magenta Cartridge and install a supported one. Please click the Show Me How Button for details. An unsupported Black Cartridge is installed 093-963 CRUM ID Reseat Black 963 <IOT (K) CRUM ID Error> Open the Toner Access An unsupported Toner Cartridge Cover. Remove the unsupported Black Car- (K) is detected. tridge and install a supported one. Please click the Show Me How Button for details. An unsupported PHD unit is installed 093-965 965 CRUM ID Reseat PHD <IOT PHD CRUM ID Error> Open the Front Cover. An unsupported PHD Unit is Remove the unsupported detected. PHD unit and install a supported one. Please click the Show Me How Button for details. Flows 70 FIP-1.70 Flows 69 FIP-1.69 Flows 69 FIP-1.69 Flows 69 FIP-1.69 Flows 69 FIP-1.69 Status Contents FIP to be referred
Flip 093-965
1 - 33
Chapter 1 Troubleshooting Status Code Error Message LCD Status Window Status Contents FIP to be referred
Yellow Cartridge is either <IOT Toner Cartridge (Y) missing or not fully Detached> inserted into the printer The Toner Cartridge (Y) is not 093-970 installed in the printer. If no toner cartridge has been installed in the Open the Toner Access Cover and make sure that printer, a warning is indicated on the Yellow Cartridge have the LCD panel in the following order: 1)Black 2)Cyan been fully installed. Please click the Show Me 3)Magenta 4)Yellow How Button for details. Magenta Cartridge is either missing or not fully <IOT Toner Cartridge (M) Detached> inserted into the printer The Toner Cartridge (M) is not 093-971 installed in the printer. If no toner cartridge has been installed in the Open the Toner Access Cover and make sure that printer, a warning is indicated on the LCD panel in the following the Magenta Cartridge have been fully installed. order: 1)Black 2)Cyan Please click the Show Me 3)Magenta 4)Yellow How Button for details. Cyan Cartridge is either missing or not fully inserted into the printer 093-972 <IOT Toner Cartridge (C) Detached> The Toner Cartridge (C) is not installed in the printer. If no toner cartridge has been installed in the Open the Toner Access Cover and make sure that printer, a warning is indicated on the Cyan Cartridge have the LCD panel in the following order: 1)Black 2)Cyan been fully installed. Please click the Show Me 3)Magenta 4)Yellow How Button for details. Black Cartridge is either missing or not fully inserted into the printer 093-973 <IOT Toner Cartridge (K) Detached> The Toner Cartridge (K) is not installed in the printer. If no toner cartridge has been installed in the Open the Toner Access Cover and make sure that printer, a warning is indicated on the Black Cartridge have the LCD panel in the following order: 1)Black 2)Cyan been fully installed. Please click the Show Me 3)Magenta 4)Yellow How Button for details. <IOT Belt Unit Near Life> The Belt Unit has reached the replacement time.
Flows 71 FIP-1.71
Flows 71 FIP-1.71
093
Flows 71 FIP-1.71
Flows 71 FIP-1.71
Contact customer support if this failure is 422 Flip repeated If Message Returns 094-422 094-422 094 Belt Unit Life Over Contact Support 094-911 If Message Returns 911 Contact customer supFlip port if this failure is 094-911 repeated.
Flows 72 FIP-1.72
<IOT Belt Unit Life Over> The Belt Unit has reached the replacement time.
Flows 73 FIP-1.73
1 - 34
Chapter 1 Troubleshooting Status Code Error Message LCD Ready to Print Non-Dell Toner 193 700 Status Window Status Contents FIP to be referred
Ready to print
Flows 74 FIP-1.74
1 - 35
Chapter 1 Troubleshooting
Checking after replacing the FAN. Replace the FAN (Refer to Removal 40/ Replacement 14).
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the PWBA LVPS. Replace the PWBA LVPS (Refer to Removal 11/ Replacement 43).
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 36
Chapter 1 Troubleshooting
Never turn off the power to the printer while the firmware is being downloaded. Turning the power off may cause a failure in the printer.
Check the Firmware Version. The version of the firmware for the printer should be checked with the Printer Information of the Web Tool. The latest Firmware Version should be checked on the DELL Support website.
Yes
No
Download the latest version of the firmware from the Dell Support Web Site.
Yes
Does the error still occur when the power is turned off and on?
No
END
Yes
Does the error still occur when the power is turned off and on?
No
END *1
*1: Though some kind of external noise would be possible cause, go to [Flows 100 Electrical Noise] and check, to make sure.
1 - 37
Chapter 1 Troubleshooting
Yes
Does the error still occur when the power is turned off and on?
No
END *1
*1: Though some kind of external noise would be possible cause, go to [Flows 100 Electrical Noise] and check, to make sure.
1 - 38
Chapter 1 Troubleshooting
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the FEEDER ASSY DUP SFP STD. Replace the FEEDER ASSY DUP SFP STD. (Refer to Removal 56/ Replacement 57)
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 39
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Checking the Optional 250Sheet Tray for installing. Reseat the Optional 250Sheet Tray.
Yes
Does the error still occur when the power is turned off and on?
No
Checking the KIT FEEDER ASSY OPT for installing. Reseat the KIT FEEDER ASSY OPT.
END
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the KIT FEEDER ASSY OPT. Replace the KIT FEEDER ASSY OPT. (Refer to Removal 58/ Replacement 59).
END
1 - 40
Chapter 1 Troubleshooting
Checking after replacing the KIT ROS. Replace the KIT ROS. (Refer to Removal 45/ Replacement 9).
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 41
Chapter 1 Troubleshooting
Checking the Belt Unit and PHD Unit for installation. Reseat the Belt Unit and PHD Unit.
Yes
Does the error still occur when the power is turned off and on?
No
Checking the Main Motor operation. - PC Operation : Checked by [Main Motor Operation Check] of the [Machine Check] in Tool Box. - Panel Operation : Checked by [Digital Output]-[DO-0] of [IOT Diag] in diagnosis.
END
Yes
No
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the KIT DRIVE ASSY MAIN. Replace the KIT DRIVE ASSY MAIN. (Refer to Removal 32 / Replacement 22)
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 42
Chapter 1 Troubleshooting
Checking the Fuser and PHD Unit for installation. Reseat the Fuser and PHD Unit.
Yes
Does the error still occur when the power is turned off and on?
No
Checking the Sub Motor operation. - PC Operation : Checked by [Fuser Motor Operation Check] of the [Machine Check] in Tool Box. - Panel Operation : Checked by [Digital Output]-[DO-5] of [IOT Diag] in diagnosis.
END
Yes
No
Checking after replacing the DRIVE ASSY SUB. Replace the DRIVE ASSY SUB. (Refer to Removal 33 / Replacement 21) No
Yes
Does the error still occur when the power is turned off and on?
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 43
Chapter 1 Troubleshooting
Checking the KIT FEEDER ASSY OPT for installation. Reseat the KIT FEEDER ASSY OPT.
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT FEEDER ASSY OPT. (Refer to Removal 58/Replacement 59)
END
1 - 44
Chapter 1 Troubleshooting
Checking the KIT DRIVE ASSY PH for installation. Reseat the KIT DRIVE ASSY PH.
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the KIT DRIVE ASSY PH. Replace the KIT DRIVE ASSY PH. (Refer to Removal 31/ Replacement 23)
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 45
Chapter 1 Troubleshooting
Checking the Belt Unit for installation. Reseat the Belt Unit.
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the KIT TRANSFER ASSY. Replace the KIT TRANSFER ASSY. (Refer to Removal 20/ Replacement 34)
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 46
Chapter 1 Troubleshooting
Flows 12 009-360 / 009-361 / 009-362 / 009-363: IOT Toner (YMCK) CRUM Comm Fail
Cause: 009-360:The Yellow Toner Cartridge CRUM communication failure is detected. 009-361:The Magenta Toner Cartridge CRUM communication failure is detected. 009-362:The Cyan Toner Cartridge CRUM communication failure is detected. 009-363:The Black Toner Cartridge CRUM communication failure is detected. Solution: Turn the power off and on to check that the error recurs. Then, proceed to the troubleshooting following the flowchart given below.
Checking the TONER CARTRIDGE. Note: The PPID No. of the TONER CARTRIDGE for 2150 cdn/cn is as follows: - TONER CARTRIDGE (Y) PPID No. :012T59 or 0NT6X2 or 0NPDXG - TONER CARTRIDGE (M) PPID No. :0TG7JW or 09M2WC or 08WNV5 - TONER CARTRIDGE (C) PPID No. :0YN4CM or 0WHPFG or 0769T5 - TONER CARTRIDGE (K) PPID No. :029M6P or 02FV35 or 0N51XP Refer to Reference_1 for the location to check the PPID number.
Yes
No
Checking the TONER CARTRIDGE (Y,M,C or K) for installation Reseat the TONER CARTRIDGE (Y,M,C or K).
Set the Non-DELL Toner mode through the Dell Printer Configuration Web Tool. Refer to [Non-Dell Toner] in "18 Understanding the Tool Box Menus" in the User Guide.
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the TONER CARTRIDGE (Y,M,C or K). Replace the TONER CARTRIDGE (Y,M,C or K).
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 47
221, =>A
221,
E5 )
1 - 48
Chapter 1 Troubleshooting
To avoid burns, do not replace the fuser immediately after printing. The fuser becomes extremely hot during use. Turn off the printer and wait for 30 minutes before removing the fuser. When you have replaced the fuser, initialize the life counter of the Fuser.For details, refer to the supplied technical sheet.
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the FUSER ASSY. Replace the FUSER ASSY (Refer to Removal 5/ Replacement 49) and initialize the life counter of the Fuser (Refer to the supplied technical sheet).
END
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the PWBA LVPS. Replace the PWBA LVPS (Refer to Removal 11/ Replacement 43).
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 49
Chapter 1 Troubleshooting
Refer to "Appendix_2.1 Consumables and Periodic Replacement Parts Life" for the timing when the message "Life Over" is indicated. This error code is not related to any hardware fault.
When you have replaced the fuser, initialize the life counter of the Fuser.For details, refer to the supplied technical sheet.
1 - 50
Chapter 1 Troubleshooting
Yes
No
Turn the power off, and check the error persistence after 30 minutes or more.
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 51
Chapter 1 Troubleshooting
Yes
Is the printer used under an environment satisfying the specification (temperature; 1030, humidity: 10-85%)?
No
Checking the temperature and humidity inside a machine. Checked by [Environment Sensor Info] of the [Diagnosis] tab in Tool Box.
Turn the power off, and wait until the environment satisfies the specification (temperature; 10-30 , humidity: 10-85%).
Yes
No
1 - 52
Chapter 1 Troubleshooting
To avoid burns, do not replace the fuser immediately after printing. The fuser becomes extremely hot during use. Turn off the printer and wait for 30 minutes before removing the fuser. When you have replaced the fuser, initialize the life counter of the Fuser.For details, refer to the supplied technical sheet.
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the FUSER ASSY. Replace the FUSER ASSY (Refer to Removal 5/ Replacement 49) and initialize the life counter of the Fuser (Refer to the supplied technical sheet).
END
1 - 53
Chapter 1 Troubleshooting
Refer to "Appendix_2.1 Consumables and Periodic Replacement Parts Life" for the timing when the message "Near Life" is indicated. This error code is not related to any hardware fault.
When you have replaced the fuser, initialize the life counter of the Fuser.For details, refer to the supplied technical sheet.
1 - 54
Chapter 1 Troubleshooting
Flows 18 016-300 / 016-301 / 016-302 / 016-310 / 016-313 / 016-315 / 016-317 / 016-323 / 016-324 / 016-327 / 016-340 / 016-392 / 016-393 / 016-394 : ESS Error
Cause: Solution: ESS-related error occurred. Turn the power off and on to check that the error recurs. Then, proceed to the troubleshooting following the flowchart given below.
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 55
Chapter 1 Troubleshooting
Flows 19 016-316 / 016-318: ESS DIMM Slot RAM R/W Check Fail / ESS DIMM Slot RAM Error
Cause: Solution: 016-316:Unsupported additional memory module is detected in the memory slot. 016-318:Additional memory module is not completely inserted in the slot. 016-316:Remove the added memory module. To add a memory, use the Optional Memory Module. 016-318:Remove the Memory Module and re-install it.
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Checking the Optional Memory Module. Note: The PPID No. of the Optional Memory Module for 2150 cdn/cn is as follows: - PPID No.:0T4NTT Refer to Reference_1 for the location to check the PPID number.
Yes
No
Checking the Optional Memory Module for installation. Reseat the Option 512MB Memory. Refer to [Installing the Optional Memory Module] in 6 Installing Optional Accessories in the Users Guide.
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 56
Chapter 1 Troubleshooting - Reference_1: The PPID number is on the packing box. XX-0T4NTT-XXXXX-XXX-XXXX
PPID No.
1 - 57
Chapter 1 Troubleshooting
Checking the connected device to the Optional Wireless Adapter Socket on the PWBA ESS.
Yes
Is the Optional Wireless Adapter connected to the Wireless Adapter Socket on the PWBA ESS?
No
Checking the Optional Wireless Adapter for installation. Reseat the Optional Wireless Adapter.
Connect the Optional Wireless Adapter to the Wireless Adapter Socket on the PWBA ESS.
Yes
Does the error still occur when the power is turned off and on?
No
Checking after replacing the WIRELESS ADAPTER. Replace the WIRELESS ADAPTER. (Refer to Removal 54/Replacement 54)
END
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 58
Chapter 1 Troubleshooting
Checking after removing the ethernet cable. Remove the ethernet cable.
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/ Replacement 12)
Initialize the Network settings and configure the settings again. For details of the Network settings, refer to "19 Understanding the Printer Menus" in User Guide.
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Chapter 1 Troubleshooting
Flows 22 016-362 / 016-363 / 016-364 / 016-366 / 016-367 / 016-368: PCI Bus# (0 / 1) Host Bridge Controller Error / PCI Bus# (0 / 1) Error Detected / PCI Error Messages received from Bus#0-Device# (0 / 1)
Cause: Solution: Connection error occurred between the PCI BUS port and the port of peripheral devices. Turn the power off and on to check that the error recurs. Then, proceed to the troubleshooting following the flowchart given below.
Never turn off the power to the printer while the firmware is being downloaded. Turning the power off may cause a failure in the printer.
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 60
Chapter 1 Troubleshooting
Checking the Operator Panel for installing. Reseat the Operator Panel.
Yes
Does the error still occur when the power is turned off and on?
No
Check the Firmware Version. The version of the firmware for the printer should be checked with the Printer Information of the Web Tool. The latest Firmware Version should be checked on the DELL Support website.
END
Yes
No
Download the latest version of the firmware from the Dell Support Web Site.
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 61
Chapter 1 Troubleshooting
Checking after replacing the CONSOLE ASSY PANEL. Replace the CONSOLE ASSY PANEL. (Refer to Removal 25/Replacement 29)
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 62
Chapter 1 Troubleshooting
When replacing the PWBA ESS and PWBA MCU concurrently, ensure that the ROM chip of the ESS is replaced and that the NVM data of the MCU is saved and reloaded. For details, refer to the supplied technical sheet.
Checking the KIT PWBA ESS SFP and KIT PWBA MCU for installing. Reseat the KIT PWBA ESS SFP and KIT PWBA MCU.
Yes
Does the error still occur when the power is turned off and on?
No
Check the Firmware Version. The version of the firmware for the printer should be checked with the Printer Information of the Web Tool. The latest Firmware Version should be checked on the DELL Support website.
END
Yes
No
Download the latest version of the firmware from the Dell Support Web Site.
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 63
Chapter 1 Troubleshooting
Checking after replacing the KIT PWBA MCU. Replace the KIT PWBA MCU (Refer to Removal 43 Replacement 11).
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 64
Chapter 1 Troubleshooting
Flows 25 016-383 / 016-384 / 016-385 / 016-386 / 016-387/ 016-388 / 016-391: Download ID Error / Download Range Error / Download header Error / Download Check Sum Error / Download Format Error / Download Initial Error / Download Protect Error
Cause: 016-383:Download file ID is invalid. 016-384:At download, write-in destination address is invalid.Range check error. 016-385:Download file header is invalid. 016-386:Download file checksum is invalid. 016-387:Download file format is invalid. 016-388:When downloading, failed in starting download mode. 016-391:Performed FW download although FW update is prohibited by panel settings. Solution: Turn the power off and on to check that the error recurs. Then, proceed to the troubleshooting following the flowchart given below.
Yes
No
Check the cable between the Printer and PC (or Printer and Hub). - For local printer: USB cable (USB2.0) - For network printer: Ethernet cable (10Base-T/ 100Base-TX / 1000Base-T)
Yes
No
Use a cable that meets the specifications. - For local printer: USB cable (USB2.0) - For network printer: Ethernet cable (10Base-T/ 100Base-TX / 1000Base-T)
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Chapter 1 Troubleshooting
Yes
Does the error still occur when the power is turned off and on?
No
END
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 66
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 67
Chapter 1 Troubleshooting
Yes
No
Checking after setting the Print Mode to "Standard" via the printer driver Set the Print Mode of the printer driver to "Standard".
Yes
No
Deleting the data by executing Clear Storage. Execute "Clear Storage" under [Maintenance] in the Control Panel.
END
Yes
No
The current printing job process cannot be continued because the memory capacity is exceeded.
END
1 - 68
Chapter 1 Troubleshooting
Check the cable between the Printer and PC (or Printer and Hub). - For local printer: USB cable (USB2.0) - For network printer: Ethernet cable (10Base-T/ 100Base-TX / 1000Base-T)
Yes
No
Yes
No
Use a cable that meets the specifications. - For local printer: USB cable (USB2.0) - For network printer: Ethernet cable (10Base-T/ 100Base-TX / 1000Base-T)
END
Yes
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 69
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 70
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 71
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 72
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation. Never turn off the power to the printer while the firmware is being downloaded. Turning the power off may cause a failure in the printer.
Check the Firmware Version. The version of the firmware for the printer should be checked with the Printer Information of the Web Tool. The latest Firmware Version should be checked on the DELL Support website.
Yes
No
Download the latest version of the firmware from the Dell Support Web Site.
Yes
Does the error still occur when the power is turned off and on?
No
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 73
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation. Never turn off the power to the printer while the firmware is being downloaded. Turning the power off may cause a failure in the printer.
Check the Firmware Version. The version of the firmware for the printer should be checked with the Printer Information of the Web Tool. The latest Firmware Version should be checked on the DELL Support website.
Yes
No
Download the latest version of the firmware from the Dell Support Web Site.
Yes
Does the error still occur when the power is turned off and on?
No
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 74
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation. Never turn off the power to the printer while the firmware is being downloaded. Turning the power off may cause a failure in the printer.
Check the Firmware Version. The version of the firmware for the printer should be checked with the Printer Information of the Web Tool. The latest Firmware Version should be checked on the DELL Support website.
Yes
No
Download the latest version of the firmware from the Dell Support Web Site.
Yes
Does the error still occur when the power is turned off and on?
No
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 75
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 76
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 77
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
1 - 78
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Yes
Does the error still occur when the power is turned off and on?
No
Divide the print job into several blocks. Then, execute printing on a block by block basis.
END
1 - 79
Chapter 1 Troubleshooting
If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then go to the following steps to continue further fault isolation.
Yes
No
Split the document into blocks to decrease the number of pages to be collated.
END
1 - 80
Chapter 1 Troubleshooting
Never turn off the power to the printer while the firmware is being downloaded. Turning the power off may cause a failure in the printer.
Check the Firmware Version. The version of the firmware for the printer should be checked with the Printer Information of the Web Tool. The latest Firmware Version should be checked on the DELL Support website.
Yes
No
Download the latest version of the firmware from the Dell Support Web Site.
Yes
Does the error still occur when the power is turned off and on?
No
END
Yes
Does the error still occur when the power is turned off and on?
No
END
1 - 81
Chapter 1 Troubleshooting
Never turn off the power to the printer while the firmware is being downloaded. Turning the power off may cause a failure in the printer.
Check the Firmware Version. The version of the firmware for the printer should be checked with the Printer Information of the Web Tool. The latest Firmware Version should be checked on the DELL Support website.
Yes
No
Download the latest version of the firmware from the Dell Support Web Site.
Yes
Does the error still occur when the power is turned off and on?
No
END
Yes
Does the error still occur when the power is turned off and on?
No
Replace the KIT PWBA ESS SFP. (Refer to Removal 42/Replacement 12)
END
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Chapter 1 Troubleshooting
Flows 42 024-985: Waiting for "Continue" key to be pressed after reloading paper to the SSF
Cause: Solution: Printer starts printing automatically after a certain period of time even if the key is not pressed. The printer is waiting for the user to press the <