The Dell XPS 9560/Precision 5520 systems may develope a black screen or flickering issue, especially with a Ultra-High Definition (UHD) system configuration. This issue occurs after upgrading the Intel HD Graphics driver to the version newer than 21.20.16.4574, downloaded directly from the Intel support site.
Please instead install the Intel HD Graphics driver from our
Support website. The Dell Intel HD Graphics driver 21.20.16.4574 is confirmed issue-free, so this version or
the latest version available on our site should be downloaded to update your system.
If you have already upgraded the Nvidia graphics driver with the driver package downloaded from Nvidia support site while attempting to fix the flickering issue, please roll back to Dell official release version to avoid any issues that may present.
How to install the Intel Driver if Blank Screen issue is present?
If your System shows a blank screen caused by the faulty driver, you have to start the Operating System in save mode and uninstall the Intel Driver.
- Turn on your system.
- At the OS Loading Screen (normally the 2. time the Dell logo is shown) shutoff your System by pressing and holding the power button.
- Let the automatic repair finish and click the Advanced Options button.
- Click Troubleshoot and then Advanced options.
- At the next screen click Start-up Settings.
- Click the Restart button.
- Your System will restart and you can choose the Startup Settings you like. Select Option 4) Enable Safe Mode by pressing the F4 key.
- Rightclick the Start button and select Apps and Features.
- In the new Window scroll down and click the Programs and Features link on the right.
- Search the list for Intel Graphics Driver, select the entry and click uninstall.
- When the process is complete, restart your system normally and install the correct driver from our Support website.