This procedure should be used when we have a stuck tape scenario. It could solve issues that SCSI commands are blocked, if we don't have a mechanical problem with the head or another piece of Tape Backup Unit.
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- Requirements
- Download Links
- ITDT DCR (GUI)
- ITDT Older versions
- ITDT CLI
- Fast install guide - ITDT CLI
0. All requirements are the same for both versions of ITDT:
- ITDT-DCR or Standard Edition CLI (If you don't have it, please download and install the application);
- Stop all Backup application services;
ITDT-DCR (GUI): https://downloads.dell.com/FOLDER02412201M/3/TL2000_TL4000_ZPE.exe
ITDT-SE (CLI): https://downloads.dell.com/FOLDER03379935M/4/ITDTutility_ZPE.exe
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- Run ITDT-DCR (GUI) as Administrator;
- Select Diagnostic/Maintenance option;
- Go to "Control Center" and run "Scan";
- After detecting the drive(s), select "Tapeutil";
- Expand "Tape Drive Commands", locate and select the option "Unload";
- Go to "Execute" to confirm the operation.
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For older versions of the ITDT, follow the steps below:
- Open ITDT-DCR (GUI);
- Select Diagnostic/Maintenance option;
- Go to "Control Center" and run "Scan";
- Select the drive with the tape stucked;
- Click on Test > Stuck Tape / Eject Test.
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See "Fast install guide" session on the bottom of this article to get instructions to run ITDT CLI;
- Open the ITDT-SE CLI;
- [S] Run scan for tape drives;
- [M] Open "Main Menu";
- [U] Open "Tapeutil" (Expert Mode);
- [30] Run "Unload Tape".
- For more information about these applications, search for ITDT User's guide on vendor’s web site.
Extract the package "
ITDTutility_ZPE" and the installer "
install_itdt_se" in "
ITDT_SE_CLI".
Run needed version, according to your Operation System.
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