Article Number: 000145958
Q: Can I request Dell to re-calibrate my monitor during warranty period?
A: Calibration is done for only new monitors shipped from factory. Each unit is factory-calibrated as part of the production process. Dell will not be able to re-calibrate the monitor during warranty. Period as calibration is done only for new units.
Q: Can I request Dell to provide another Color Calibration Factory Report in event of loss or defaced?
A: Each Color Calibration Factory Report is unique to each Dell monitor and cannot be reprinted. We would recommend that customer take care to retain the Color Calibration Factory Report if required. Is there a specification for color accuracy?
Q: If so, how do I check if my monitor meets the specification?
A: Dell calibrate the U2410 according to DeltaE(1931) standard using equipment that can accurately measure high color gamut panels.
Q: Will Dell guarantee all replacement units are also color calibrated?
A: The color calibration is only done for new units shipped from factory, thus, replacement units will not be color-calibrated.
Q: In the event of warranty exchange, will the replacement unit come with a similar Color Calibration report?
A: Dell does not do the color calibration on the replacement units, as such, there will not be a Color Calibration Factory Report or similar attached to replacement units. In cases where a brand new unit from factory needs to be shipped as a replacement unit, a Color Calibrated Factory Report will be shipped with it.
Q: Why does Dell only provide the Color Calibration Factory Report for new factory units of U2410?
A: The color calibration is done at factory to ensure color is accurate for each unit of U2410 when it reaches the customer.
Q: Is it possible to revert to factory pre-tuned settings after I color calibrated my unit with my equipment?
A: Customer should not re-calibrate and save your result in sRGB and AdobeRGB preset modes. Once overwritten, it is not possible to revert back to factory pre-tuned setting. Customer is advised to use the "Custom Color" preset mode to do their own calibrations.
Q: How do I use this Color Calibration Factory Report?
A: The Color Calibration Factory Report is provided for customer's reference that Dell does color-calibration on the U2410 to ensure color accuracy and consistency for each unit of U2410 shipped.
Q: My own measurements of sRGB, gamma or AdobeRGB are not meeting the values stated in the report. Why is this so and can I get an exchange?
A: One of the reasons could be the different type of color calibration equipment used. There are many types of color calibration equipment in the market. Dell ensures Color Accuracy based on the Dell approved Color-Calibration equipment at Dell’s factory.
21 Feb 2021
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