LiteOn SSD hard drive intermittently not detected or unable to boot

LiteOn SSD hard drive intermittently not detected or unable to boot

Certain Dell laptop and tablet systems with the LiteOn SSD hard drive installed may report issues with detection, or be unable to boot. An "Internal Hard Disk Drive Not Found" error may randomly appear and the system will shut down. The issue may only occur if the Sleep setting has been enabled within Power Management options.

The issue has been reported to affect the following systems but may exist on other systems with the specific LiteOn SSD hard drive installed:

• XPS 12 (9Q23 and 9Q33)
• Latitude E7240, E7440, 5440 and 5540
• Venue 11 Pro (5130, 7130 and 7139)

Upgrade the hard drive firmware to resolve the issue

A firmware update has been released to address the detection issues on these specific LiteOn SSD hard drives. To verify if your hard drive is among the affected models, check the model listed under Disk drives in the Device Manager. The specific firmware for each affected model hard drive can be downloaded from Dell's Support Website at the links below:

• Firmware for LITEONIT DMT-80M6M MSATA 80GB, Revision DMH110B
• Firmware for LITEONIT LMT-128M6M MSATA 128GB, Revision DM7110F
• Firmware for LITEONIT LMT-256M6M MSATA 256GB, Revision DM8110F