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Intel Graphics Driver Fails to Install

Summary: How to install the Intel video driver if it fails to install.

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Article Content


Symptoms


This article contains information about the Intel graphic driver not installing on your system.


Intel Graphics Driver

When installing the Intel graphics driver, it may fail to install. The most common reason is that the hardware is not supported.

Here is an alternate method of installing the Intel graphics driver:

  1. Download the appropriate drivers from Dell.com/Support/Drivers and extract the file (Figure 1). Instead of installing the driver to a new folder.
    SLN306656_en_US__1Intel_Driver_Fail_ASM_01
    Figure 1
     
  2. Go to Device Manager (Figure 2).
    SLN306656_en_US__2Intel_Driver_Fail_ASM_02
    Figure 2
     
  3. Right-click Intel HD Graphics (Figure 3).
    SLN306656_en_US__3Intel_Driver_Fail_ASM_03
    Figure 3
     
  4. Select "Browse my computer for driver software" (Figure 4).
    SLN306656_en_US__4Intel_Driver_Fail_ASM_04
    Figure 4
     
  5. Select "Let me pick from a list of device drivers on my computer" (Figure 5).
    SLN306656_en_US__5Intel_Driver_Fail_ASM_05
    Figure 5
     
  6. Select the "Have Disk..." button in lower right-hand area (Figure 6).
    SLN306656_en_US__6Intel_Driver_Fail_ASM_06
    Figure 6
     
  7. Navigate to the folder where you extracted the drivers.
  8. Go into the Graphics folder and choose the file that it is asking for (Figure 7).
    SLN306656_en_US__7Intel_Driver_Fail_ASM_07
    Figure 7
     
  9. On the "Install From Disk" window choose "OK" (Figure 8).
    SLN306656_en_US__8Intel_Driver_Fail_ASM_08
    Figure 8
     
  10. Select "Next" (Figure 9).
    SLN306656_en_US__9Intel_Driver_Fail_ASM_09
    Figure 9
     
  11. The Update Driver Software window should now appear showing installation progress. Your display may flicker as the old driver is removed and the new driver is added (Figure 10).
    SLN306656_en_US__10Intel_Driver_Fail_ASM_10
    Figure 10
     
  12. You should get a screen that states "Windows has Successfully Updated Your Driver" (Figure 11).
    SLN306656_en_US__11Intel_Driver_Fail_ASM_11
    Figure 11
     

If you have further questions about this solution, please contact Dell Technical Support.


Article Properties


Last Published Date

10 Apr 2021

Version

3

Article Type

Solution