Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Article Number: 000135242


How to Troubleshoot 006-370 & 010-354 IOT Errors on the C3760n / C3760dn / C3765dnf Dell Laser Printers

Summary: C3760n / C3760dn / C3765dnf may experience 006-370 & 010-354 IOT Errors.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

006-370: IOT ROS Failure

010-354: IOT Environment Sensor Error

If you receive either of the above errors displayed on the LCD Display, please try the following steps to resolve:

  1. Turn off the Printer and remove the communication cables (USB or Ethernet, depending on Set-up).
  2. Power the Printer back on and check if the error recurs.
  3. If no error is displayed, please upgrade the Printer's Firmware using the Firmware Utility.
    Updating the firmware using The Firmware Utility on a Dell Laser Printer
  4. After updating Firmware, re-start Printer to save settings and check if error recurs.
  5. If the error has recurred either before or after updating the Firmware, please contact Dell Technical Support.

If these steps do not correct the problem, please contact Dell Technical Support.


SLN265823_en_US__1Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
SLN265823_en_US__2icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Article Properties


Affected Product

Dell C3760dn Color Laser Printer, Dell C3760n Color Laser Printer, Dell C3765dnf Color Laser Printer

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution