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Article Number: 000137605


Dell Backup and Recovery (DBaR) is No Longer Available After Upgrading from Windows 7 / 8.1 to Windows 10

Summary: Steps for restoring Dell Backup and Recovery after upgrading Windows.

Article Content


Resolution


This article provides the information on "Dell Backup and Recovery (DBaR) is no longer available after upgrading from Windows 7 / 8.1 to Windows 10".


Dell Backup and Recovery (DBaR) is No Longer Available

Dell systems users may notice that Dell Backup and Recovery (DBaR) is no longer available after they upgrade their system  from Windows 7 / 8.1 to Windows 10.

The reason the issue has occurred is that the Windows 10 upgrade moved the DBaR files from From C:\Program Files (x86)\Dell Backup and Recovery\ to C:\Windows.old\Program Files (x86)\Dell Backup and Recovery\ .

Here is a List of DBAR executable (.exe) files that have been moved to C:\Windows.old\Program Files (x86)\Dell Backup and Recovery on 64 bit versions of Windows or C:\Windows.old\Program Files\Dell Backup and Recovery on 32 bit versions:

  • Dbr.exe
  • DbrFactorySetup.exe
  • DBRUpd.exe
  • DBRUpdEula.exe
  • HLink.exe
  • InstallHelper.exe
  • InstallRE.exe
  • QTtool Lite.exe
  • SetMUILanguage.exe
  • SftService.exe
  • SftVss.exe
  • Splash.exe
  • ST_CRYPT.exe
  • Toaster.exe

Move DBaR Files Back to Original Location

In order to put DBAR 1.8.x back into working order the moved files must be moved back to the original file install locations.

For a 64 bit system:

  • Copy the all the files from: C:\Windows.old\Program Files (x86)\Dell Backup and Recovery to: C:\Program Files (x86)\Dell Backup and Recovery

For a 32bit operating system:

  • Copy the all the files from: C:\Windows.old\Program Files\Dell Backup and Recover to: C:\Program Files\Dell Backup and Recovery

Once you have completed copying the files:

  • Reboot your system.
  • After reboot, double-click on Dbr.exe in the installation folder.
  • Wait for DBAR to start.
  • Then you can check for a web updates and update to the latest version for Windows 10. Version 1.9.x or later.
  • Perform the web update.
  • Reboot at the end and allow Dell Backup and Recovery to initialize by waiting 20 minutes after reboot. You will see the DBAR icon by the clock in the lower right hand corner of the screen.

Article Properties


Last Published Date

21 Feb 2021

Version

3

Article Type

Solution